Fileflare Digital Downloads
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I can’t praise this app enough! It’s easy to use and very straightforward.
I love that I can manage a large library of digital products and the app handles it without slowing down.
My favorite feature is the option send updates to my customers when I make changes. It's a much needed feature in my case since version updates happen often.
Files are delivered instantly and, and I never had issues with customers not receiving their downloads.
The support has been fantastic. In the beginning, the team helped me import items from another app, and since then, over the past 2 years of using it, everything worked exactly as it should. I didn't need to contact support since.
Big thanks to the team for an amazing app that my business can't run without!
We love hearing that Fileflare has become an important part of running your business! It genuinely means a lot to the whole team. Thank you so much for taking the time to leave this review :)
I have had a great experience with this app. It's easy to use and gives my customers access to their files. They overhauled the app about a year ago and it got much better. The team is really helpful and responsive. 5 stars
Thanks so much for the kind words! We're really glad the improvements we've been making have made a difference for you — and we're not done yet :)
I sell campervan digital products via Shopify. The Fileflare App works as advertised. I build the product as a PDF. Then add the Shopify product listing. The last operation is to connect the PDF with the listing for purchase and download. It all works. When I did have a refresh question I sent a support ticket. The auto reply had a suggestion link. I saw the fix. It was one click. Shortly after, a Fileflare support person reached out to followup. I told them to cancel the support ticket as the issue was resolved. I gave the rating as 4 stars, as 5 stars is often suspect. AlmostRvPerfect.com
Thanks for the kind words! We completely respect the 4-star philosophy, but if there's ever a way to earn that 5th star, let us know. We're happy to help! :)
Fileflare has been the perfect and most essential app for my digital store. It's super easy to use, and offers all the functionality one would need from a digital downloads app. The customer support teams is also refreshingly easy to communicate with. Would highly recommend!
Thank you so much! We work hard to keep Fileflare feeling simple without losing out on functionality - it's great to hear that balance is landing well for you. Really appreciate the kind words about support too. 🙏
Excellent app with truly outstanding support
FileFlare has been a great solution for our digital downloads. The delivery page is clean, secure, and user-friendly (especially with the video instructions we requested).
What really stands out is the support team. They've been extremely responsive and helpful twice now:
- Added the ability to embed videos directly in the delivery page editor when we asked.
- Performed a bulk edit on all our imported historical orders to restrict access and protect our version policy.
They're even working on a longer-term solution for per-order file snapshots. This level of support is rare and very much appreciated.
Highly recommend FileFlare, especially if you value a team that listens and acts.
Thank you for your review! We enjoyed working with you on the video embed feature for the delivery page. It's a great example of how customer feedback shapes the product, and we're glad it's working well for you. We've already recommended using it to a few more people since :)
Love this app. Customer service is super quick with response and is always ready to fix any issues in a timely manner. Nothing but positive experience with them so far.
Thank you! Especially glad to hear the support experience has been consistently good. We'll keep it up!
Fileflare is a lifesaver! Ian is quick to respond, and the app itself has been seamlessly working.
Ian here, thank you! Making the whole team read this one. 😄
Fileflare is the most essential app that we have installed in our store. Not only does it provide the critical infrastructure we need to run our business but the customer service has been top notch. Highly recommend!
FileFlare makes delivering digital products effortless. Everything runs smoothly, downloads are secure, and setup was quick and easy. Highly recommend!
Exceptional response time for every tech support request so far. The service has been very stable. Hoping for better control over email formatting soon.