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Once again, I've responded to each email you all have sent. No one is replying directly back to my email, which goes to show you how disfunctional your systems are.
Hi Easy Disputing, please can you contact us to resolve this? We would love to make this right for us and be at peace.
We have tried repeatedly to contact you but to no success. The issue you are facing is due to files not being linked to a product. This is why there was no email sent. You can easily set this up within the app. Just navigate to the products section, find the product you would like, and choose from the files you have uploaded. You can find more information in our FAQ. Our team who are in Australia and the UK are always available to help.
I tried several different digital download apps and they all were filled with issues i.e. can only upload 1 file, cannot customize any settings etc. Then I discovered Downloadable Digital Assets that had it all - upload several assets, customize emails, PDF lock and stamping etc. and I couldn't be happier. We are definitely ready to scale! And on top of that William was there from the start to make sure everything looks right and is working properly. I think I am now using this app forever!
Thanks so much for your kind review! I'm so happy that you found our app and that I was able to help you :) as always, if you need any help with anything, I'm always here to help!
I was struggling with the free one offered by Shopify. This one let's me do what I need to do and more. The Free version was good enough for what I needed but I chose to move up to the pro version. I had good and prompt interaction with support as well.
Thank you so much for your review! I really appreciate it and I'm super happy that I got up and running in no time!
Great experience so far! Set up has been very clear and easy. The support team is fantastic for any specific questions. Very excited to see how this boosts our business online!
Gets the job done smoothly and has very good customer support. Setup was very straightforward and fast. No complaints 5/5
Thanks so much for the review! Always happy to help whenever we can. If you ever get stuck with anything, just drop us a message!
Thanks!
Great app and great service. They were able to create a custom plan to suit my specific needs. They were very friendly and helpful. Many thanks!
Thanks for your review! Glad to have you on board with a fresh custom plan! We're always here to help if you need any.
Great customer service- very quick to respond and helpful. Was having issues figuring a few things out, and within the hour- problem was resolved.
Thank you for your review! We really appreciate it. If you ever get stuck with anything, just drop us an email, and we will get back to you super quick :)
This app is absolutely perfect!
It does everything they say and more. I'm really glad i found it and i recommended it.
Thanks so much for your review! Means a lot!
Pretty good so far! I'm using this to sell presets and overlays. I have over 60+ items and it works fast and smooth.
Terrific customer support from William. I had an issue with the PDF stamping functionality, William dealt with the issue swiftly and confirmed that it was working. He tested from his side and gave me time to test the function too.
He also helped me to resolve an issue I had with my digital products.
Very reliable, swift and friendly service. The DDA app is very easy to use and to set up. The functionality is great and I look forward to the team releasing more features in the future.