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Slow customer support, it does the job for 1 product and do like the interface, but when tried to apply to a bundle did not work.
Hi there,
We're always happy to help as fast as possible. I have checked your support ticket and the team had responded quickly to your message.
Sorry to hear that you didn't manage to set up the app completely. Fileflare in fact works with thousands of products. I am more than happy to show you step by step on how to do it.
We have human support, a video guide, and steps to show how to set up. All you need to do is attach a digital file to a product or variant, and then it is ready to deliver digital files.
Please let me know if you would like to come back and I guide you :)
You can't pick between different downloads based on the variant, and most annoyingly? You get instant charged for the app as it has NO free trial. I had to bump up the plan to actually be able to try out the features. I realized I didn't want it within an hour and uninstalled it. Today I get a surprise charge for $10. I hate apps that do this. We NEED to be able to trial a program to see if it works with our stack before we start paying money. Unacceptable.
Hi there,
Apologies about your experience with our app! We are currently developing variants compatibility so this will be available in the coming weeks. We have a free plan available where you can use most of our features, the paid plans are additional extras and storage space. We follow Shopify's rules with their payment system, please contact us at support@massivemonkey.io so we can help you with a refund. Would you like to use our Platinum plan for free for a month? We are happy to help! We always love tailoring a plan to suit store owners best.
Update:
We have progressed the app to a level of perfection, I am confident in saying :) if you are ever interested in using our app again, I would be more than willing to guide and help you through all the changes and upgrades that solve your previous issues. Always here to help! We now include a free trial and Shopify have also now changed the system on how they take payments so you will never run into issues like this again.