Fileflare Digital Downloads

I am using this app for my online store to deliver instant digital downloads to my customers. Ran into a minor issue but was helped very quickly by a competent support team. Thank you!

This app helped solve a problem I was having when selling digital content on our site! User friendly and customer service was awesome! Highly recommend x

I used to have skypilot and customers had to log in to get their download, them they had to check their email, go back to the web page.. It was a while ordeal and the layout did not look good. Then I switched to customer hub and integrated digital downloads. Oh my god- it looks SOOOO freaking good, and the download link appears right after processed payment- inside the checkout! It's so convenient and the customer can shop as guest, too. In the customer hub all the downloads can be accessed through customer account. It's neat, organized and intuitive. Ive tried so many apps to have downloads and customer accounts, but this one has everything in one app!!

This app is a lifesaver! Best app for delivering digital content and links. The dev has really thought about the customers' needs. Recommended!

This is an absolute essential add-on for us, selling the rather large digital files that we do. Every interaction with the team has been great and they're open to suggestions on how they can improve their service* (*like any software company, ourselves included, being open to suggestions means that you genuinely listen to your clients and whilst you may not be able to do everything they want, you take it seriously on board.) Thanks folks! Keep improving your product.

I used the app to sell kids coloring book, the app is easy to integrate and use, hope to see and easir way for attaching assets to products in the future where you can add assest by clicking next to the product itself in the same products page instead of going to another page to do so, the app is perfect for selling digital products, and the support was fast reponsive and very hepful.

Einfach zu implementieren! Einfache und schnelle Handhabung. Leicht zu installieren und zu bedienen.

This app is great. Super simple to use to sell digital downloads. I appreciate that there are different levels of membership so that I can choose which fits my store, and their support desk was super responsive when I had a question,

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount.

I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not.

The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me.

The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me.

DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans.

So, ya, five stars - because that's the most Shopify will let me give them.

This app solved a very important problem i had with my store in no time! The support was also fantastic and couldn't recommend it enough to other store owners. Thank you.