BIG Digital Downloads Products

Hi there. Leo speaking, the app founder.

If you're a legit review, i want to let you know it works without needing any support, you simply have to enable one setting on Shopify so people can download the files they've purchased right after checking out.

In fact you've got several ways to do that (they will all work).

1st option : go on your theme editor and edit your "thank you page". From there you can add an app block. Add this app block.
2nd option : go on your theme editor and edit your "status" page. From there, add the app block too.
3rd option : go in your Shopify settings then click on Checkout. From there, you can enable the 'post purchase' page which is another different page where people would have the opportunity to download.

If you do all 3 things AND if you enable the emails, then your customers will have 4 changes to download your files. Everything is built-in Shopify and has to be enabled on Shopify and the support is only there to guide you on how to do that (but if you already know how to use Shopify its pretty straightforward).

This being said, honestly, i'm not sure this person is a genuine person. It really looks like some competitor paid someone to leave a 1-star review on my app. Reason behind that? At the time I'm writing this reply, he left bad reviews on my app and on Shopify official app which are #1 app and #2 app for keywords such as "digital product" on the app store. I'm including a screenshot https://ibb.co/s9hPGqj

I would not be surprised if this shop was a friend of app #3 or #4 fsince it does not make any sense to leave such a harsh review (without even contacting me once) given how easy it is to use my app (you can read all the reviews about the ease of use)

And to everyone else who've read that lengthy reply, you're a bloody legend and I hope you're having a great day ahah

--Leo

**To everyone reading this 1-star review : **

I want to take a moment to address the one-word review, "da," that has appeared on our official page. Seeing such a brief comment, especially from someone who has used our app for a brief period, is concerning. It raises questions about the authenticity and intent of the review, as it lacks the constructive feedback that is so valuable for continuous improvement.

As the sole developer behind this app (hey I'm Leo) I work tirelessly – often up to 16 hours a day – to ensure that every user is satisfied and that my app meets the highest standards. Despite these efforts, this review has arrived without any prior communication or feedback directly to me. No live chat, no email, no whatsapp, nothing.

I am always here to help. If you encounter any issues or have suggestions, please reach out to me directly through our live chat. I am committed to resolving any concerns swiftly, often within minutes.

Your honest, detailed feedback is crucial. It not only helps me make necessary improvements but also ensures that the app continues to evolve in ways that genuinely benefit users like you.

**To the reviewer : **
Thank you for your succinct review, "da." Your eloquence has truly left us speechless! I hope your dropshipping shop is doing well https://www.vennshop.com.br/