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I only sell digital downloads so the quality of a download app is critical. This app has allowed me to create a seamless and customized journey for my customers. I'm always worried when I get a new app - afraid of what lies ahead when it comes to customization and customer service. But, this app? It's far exceeded my expectations. Michael is phenomenal and timely and (ahem) patient when it comes to helping me help my customers. Thank you, Michael, for giving me the BEST APP I use!
App is brilliant - does everything it says it will. Better yet, the customer service is outstanding.
So good to help you change over to our service with your large volume of products! We learned more about the need easily mix and match physical and digital products as different variants for the same product. And combine the two together within a single variant. Wishing your business the greatest success this year. Excited to see you are also combining with Etsy.
If I could give this app 10 stars, I would. Easily the best app and customer service experience I've had so far on Shopify. The app itself is a dream for adding digital downloads to products. It's easy to use and understand, with lots of options that were important to me such as 1) using links instead of uploading files; 2) being able to edit the titles of downloads; 3) and making downloads available at checkout. But what really blew me away was Michael's support. He went above and beyond to make my downloads both look AND function exactly as I wanted. He was quick, responsive, collaborative, and genuinely willing and happy to make ANYTHING work. If you need to deliver digital files to customers, don't bother testing out the other apps. This one is a true gem!
The app works, it's easy to use, and the tech support provided for a problem that was not of their making was exemplary. Truly an amazing company.
Wow! This could very well be our best feedback so far. Thank you for this, if we can, we do our best to help as much as possible. Wishing you a great year of crafting ahead :)
Support Ticket broken. Just says No Connection. Does not support Shopify Collective
I love this app. It's easy, intuitive, works very well, and even when I had an issue with my theme, the support team resolved it extremely quickly, even on a holiday... A perfect 10. Special thanks to Michael Thomas.
I like everything. A good application and it's good that you can increase or decrease the tariff plan depending on the quantity of goods and the place. It was difficult for me to find an application for my large volume. And this is completely fine. When I could not understand something, the responsive support service solved my questions and helped me find what I was looking for. I also liked the interface. There are many features that are not available in the standard application.
Fabulous feedback! We've worked on making sure the interface is easy, but has all those features people love. Thank you for pointing this out!
amazing app! great customer service helped me integrate downloads to my account page for my customers in a few hours! Thank you!
Awww, you are too kind! It's our pleasure - we are very happy you're all set up to deliver your digital files :) Thanks for the review!
Have used for 2 days so far and it has been great. No problems. Works exactly like it says it would. On the free plan, and support are very contactable and have made some minor adjustments for me like store logo in email template without any hassle at all. Thank you.
Thank you so much that you took the time to give us your feedback! It's nice to hear it's exactly as described :) Enjoy.
Just installed this a day ago. So far it seems to work great. Customer service responded quickly to a question I had.
Thank you for your feedback and review. Glad to hear it's working great for you - it's always nice to hear from clients!