Reseñas (480)
Refinar
-
Por calificación
This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.
Hey, there. Thanks so much for taking the time and sharing this feedback with us. We understand that being able to send updates when there's a high volume of customers or purchases is important to you, and we'd be more than happy to share your feedback on performance improvements with our development team. Cheers. -Elias, Shopify Support
This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...
This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.
Thank you for taking the time to provide your feedback here. I'd like to hear more about the types of features that you'd be interested in seeing here, so I'll follow up with you via email for some more details. Cheers! - Brie, Shopify Support
So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.
Hi there. Thank you so much for taking the time to leave this review and provide us with your feedback. We are sorry to hear you are experiencing this issue, however. I hope that our live support team is able to take a closer look once they receive the screenshots you took.
That said, something else you can try is re-installing the app to see if you are still getting the same issue upon re-installation. I also suggest clearing all your browser history, cookies and cache before doing so. Thanks again for your review! -Marty, Shopify Support.
I'm updating this app review to a 2 stars. I have been using this for over 10 years now. Lately there have been several outages that have cost me business and time.
I never see notification of updates. Everything is happening behind the scenes and downloads that I have had set up for over 10 years just stop working.
C'mon Shopify. It's all I sell. Stop terrible developement practices and test whatever it is you are doing PRIOR to going live. You are affecting live stores!
NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!
Doesn't Work over a few GB & support takes days to reply, although it doesn't tell you this initally, and will let you spend hours uploading before stopping it.
For my clients that download on desktop, this app works great. But for clietns that download my contents on their mobile, this is not working... Does anyone have better solution for digital downloads?
It works great for me, but it would be even greater if you could add the feature to upload multiple files per item/product. Please and thank you!
Hey, there! Thanks so much for the feedback. We're happy to hear that you're enjoying Digital Downloads!
Your suggestion regarding multiple uploads for products is a great idea! I'll be sure to pass that feedback to our development team, so they can look into making that suggestion a reality!
Thanks again for your time, and please let us know if you have any questions. -Imogen, Shopify Support
We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?
Hi, there! I'd be happy to take a closer look into this for you. The one thing that comes to mind is the customer having some sort of filter that began marking the digital deliveries as spam. I'll follow up with you via email so we can do some troubleshooting together. Talk to you soon! - Oliver, Shopify Support
Installed the application on khalarty.store Now testing a free product - everything works fine, files are uploaded, check and additional instructions and a link to download the digital product comes to your mail. Everything is fine! Soon I will test real sales!