Reseñas (480)

Calificación general
2,7
Recuentos por nivel de calificación
  • El 31% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 16% de las calificaciones son de 3 estrellas
  • El 15% de las calificaciones son de 2 estrellas
  • El 26% de las calificaciones son de 1 estrellas
3 de abril de 2020

We just use it for free e-books (downloads). Works great! Easy to implement and customers get what they want.

Wimpanista
Alemania
9 meses usando la aplicación
17 de noviembre de 2020

this app is okay but the email template is so plain and not customizable to make my own HTML template design I would suggest to make it customizable and use an HTML template on the email template thanks

Pickld
Australia
8 meses usando la aplicación
7 de noviembre de 2017

very easy to use i have just set it up and have not tested it thus far but everything looks good!

Spanishdownloads
Estados Unidos
8 meses usando la aplicación
29 de noviembre de 2021

i wouldn't advise anyone to use this app, free or not. lately not one of my customers has been able to receive their downloads after purchase and i have been having to go back and manually email all of them which is time consuming. i have to shut my store down because of this to switch to something better.

The Glam Book
Estados Unidos
12 meses usando la aplicación
Shopify respondió 30 de noviembre de 2021

Hi there, we are sorry to hear you have experienced this issue. I would advise re-installing the app to see if these issues continue. If so, I would then recommend reaching out to our support team so we can take a closer look into this with you. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3eNr2bD) and log into your account to create a support request. Thanks again for reaching out! -Marty, Shopify Support.

11 de marzo de 2021

I have started using the app and the digital file that will be downloaded after purchase keeps getting deleted. It seems like it is doing this randomly. I finally had to take the products off line because I had customers telling me they didn't get their download and when I check the file is gone again.

Bubbakins Blanks
Estados Unidos
Casi 3 años usando la aplicación
Shopify respondió 21 de marzo de 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support

12 de abril de 2021

I have been busy on a number of projects getting product ready to sell on the the digital downloads app only to learn as I am trying to launch that my safari browser is apparently incompatible with it? Well needless to say not switching browsers so for that I give 1 star. I can't judge its performance or functionality. Hopefully they can adjust the browser thing at least.

Tarnowski Art Company
Estados Unidos
12 meses usando la aplicación
Shopify respondió 26 de abril de 2021

Hi, there! Thanks for the feedback. Safari is indeed one of the supported browsers when using Shopify. This could be a case where the browser is outdated and needs to be updated. I'd recommend checking on that and if you're having any further issues, please get in touch with our Support team directly: https://bit.ly/3cJkx8V. -Oliver, Shopify Support

26 de enero de 2022

No true step by step instructions so had to figure it out on my own. But works great for me now that I've figured it out. Unlike other available apps, this one is not created in the app screen. 1. Make product first. 2. While still in make product screen, click on dropdown menu under more actions then click on add digital attachment. 3. upload file Now that I've figured it out I will be using it constantly. Can't beat the price for what you get (currently free/unlimited).

Miriam Handfield Gifts & Art
Canadá
8 meses usando la aplicación
Shopify respondió 7 de febrero de 2022

Thank you so much for sharing your feedback and the steps that you took to get the app working for you. I'm delighted to hear that you've found the Digital Downloads app to be useful and I hope it continues to work well for you as your business grows! We appreciate you taking the time to share your experiences with us here. -Victor, Shopify Support

4 de julio de 2021

Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.

MicahBuzan.com/Shop
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 9 de julio de 2021

Thank you for reaching out about this and for writing your review. The Digital Downloads app is still compatible with the Lite plan, although the error you've cited may still occur if the download link is pointing to the non-existent online store.

The delivery URL for the digital download will direct customers to a page that looks like part of the online store, although if you are on the Lite plan you won't have a store for them to visit. To avoid this, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}.

This change should mean the delivery link for the download will bypass the storefront entirely, and customers should be able to download the product successfully without seeing the error message. If you're still struggling with this and seeing the error after making this change, please reach out to our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

23 de septiembre de 2022

This app use to work great but now it only sends downloads to a few people and I have to manually send to the rest. Support told me that they would try to fix the problem but to just keep sending manually for now. Im currently looking for a better app.

Blanks Galore
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 10 de octubre de 2022

I am sorry to hear that you've had this issue with the Digital Downloads app and that you've not been able to find a solution after speaking with our support team. If the app is no longer working for you, you can refer to other apps that allow for digital products to be sold and delivered on the Shopify App Store: https://bit.ly/3rGaR5D. Thank you for getting in touch and for providing us with your feedback. -Victor, Shopify Support

Fecha de modificación: 15 de septiembre de 2015

Thus far I have no issues with this app. I think there could be improvements with expiration of files and this is a longer term issue if a store gets really big. People will pass around the files and then the store's concept will fail.

I hope you add updates to this with all the chatter about this :)

Great product though!

Ecommworld
Estados Unidos
7 meses usando la aplicación