Digital Downloads , 436 reseñas
Refinar
-
Por calificación
what a useful app, works well for the need of my store, www.artatler.com, an art marketplace! It does help to allow me to sell digital items. It's light. I do hope that it can allow digital download without redirection to a new download page. But it works just fine for my current need.
www.artatler.com, art marketplace & digital art gallery.
It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.
I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp
2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc
Hi, there! Thank you so much for sharing your feedback with our team. We are always looking to improve our product and offerings, and we can only do that by listening to real merchants like you.
I will be sure to pass your comments along to our product development team for consideration. Thank you again. -Olivia, Shopify Support
Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.
Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support
Basic app, good because free and no limits, but has its internal limit.
Only a few liquid variable can be added to the mail template and that's a huge set back.
HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!
Hi there, Famoushustle. Thank you for taking the time to complete this review. We're sad to hear about this situation with your shop. Situations like this can be frustrating, and we do our best to equip businesses with the tools needed to avoid fulfilling orders like this. As a reminder, Shopify will flag suspected fraudulent orders for you with different levels of likelihood. If you're falling victim to fraudsters purchasing your digital downloads, consider changing your download settings to require manual fulfillment. This will let you review fraud indicators and determine if the person purchasing is a legitimate customer. You can refer to this document here for advice on how to enable this setting: https://bit.ly/3H26Zod. Thanks again for your review! -Imogen, Shopify Support
It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!
I'm glad to hear that you're enjoying using the app but am sorry to hear about these slow delivery speeds! I would recommend reaching out to our support team directly so that you can be authenticated on your store, and this issue looked at more closely for you: https://bit.ly/2AWw5VA.
Thank you for taking the time to write your review and provide us with your feedback. -Victor, Shopify Support
Please explain why your app does not work for my client in UK. Why is it telling them not available in UK. What sense does that make. This is stupid
Hey, there. Thank you for reaching out and bringing this to our attention. We're not sure where the issue might be, as there isn't a region restriction for Digital Downloads. However, if your client continues to have issues with this, our Support team would be happy to take a closer look at the issue. To contact our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support
This app works great and it is FREE. Look at other alternatives people! They all charge you money for the amount of storage you need. This awesome app doesn't no matter how many products you have. Thank you so much Shopify. I only wish customers had access to their downloads from "my account".
Hi there, Decals and Daydreams. Thanks so much for leaving a review for Digital Downloads. We're so happy to hear that you're enjoying the app! Great idea there with having customers be able to download products from their accounts on your store. I've gone ahead and passed that request off to the Product Team for their consideration. Thanks so much for the feedback! -Imogen, Shopify Support
Can someone please help me it keep saying server error please help. I’m loosing sales because of this issue this is my third time reaching out for assistance. Again please help thank you very much
Hey, there! I'd be happy to take a look at this with you. I'll send you an email shortly for more information and we can troubleshoot together. Speak soon! - Brie, Shopify Support