Reseñas (473)

Calificación general
2,6
Recuentos por nivel de calificación
  • El 31% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 15% de las calificaciones son de 3 estrellas
  • El 15% de las calificaciones son de 2 estrellas
  • El 26% de las calificaciones son de 1 estrellas
29 de junio de 2016

Not a bad app, delivers digital files instantly - which is great.

What is bad - email notifications.

Customers already receive one email before the "Digital download is ready" email with a download link. Seems really redundant and our customers are irked by it. Major opportunity to implement a feature to turn off follow up emails.

Visuals By Impulse
Estados Unidos
Alrededor de 5 años usando la aplicación
Fecha de modificación: 21 de junio de 2018

This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.

Bead Patterns By Jaycee
Australia
Alrededor de 4 años usando la aplicación
19 de febrero de 2023

Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment.
Disapppointing.

Celtic Craft Shop
Estados Unidos
7 meses usando la aplicación
Shopify respondió 6 de marzo de 2023

Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. We're sorry to hear that the app doesn't provide you with all of the tools you need at the moment. I'm happy to let you know that I've gone ahead and passed your feedback along to our Product Team to consider for a future update. I also wanted to pass a suggestion on to you. Have you tried using a zip file for your product, so all of the files required can be passed along to your customers? -Imogen, Shopify Support

14 de abril de 2017

There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!

Snoopy Online
Croacia
Casi 4 años usando la aplicación
14 de agosto de 2023

GREAT APP , BUT ONE THINK CAN INCREASE NUM OF FILES TO OR THAN 50,THAT WILL BE VERY GRAET, ANDT USEFULLEY,

MIGAX
Irak
6 meses usando la aplicación
Shopify respondió 18 de agosto de 2023

Hi, MIGAX.

Thanks for leaving your feedback.

If you're referring to setting a download limit, you can refer to our help center resource here: https://shopify.link/andb. If you're referring to the maximum file size you can upload, it is currently 5 GB. For more information, check out our Digital Downloads FAQ page: https://shopify.link/gp5d. -Victoria, Shopify Support.

11 de marzo de 2021

I have started using the app and the digital file that will be downloaded after purchase keeps getting deleted. It seems like it is doing this randomly. I finally had to take the products off line because I had customers telling me they didn't get their download and when I check the file is gone again.

Bubbakins Blanks
Estados Unidos
Casi 3 años usando la aplicación
Shopify respondió 21 de marzo de 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support

4 de julio de 2021

Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.

MicahBuzan.com/Shop
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 9 de julio de 2021

Thank you for reaching out about this and for writing your review. The Digital Downloads app is still compatible with the Lite plan, although the error you've cited may still occur if the download link is pointing to the non-existent online store.

The delivery URL for the digital download will direct customers to a page that looks like part of the online store, although if you are on the Lite plan you won't have a store for them to visit. To avoid this, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}.

This change should mean the delivery link for the download will bypass the storefront entirely, and customers should be able to download the product successfully without seeing the error message. If you're still struggling with this and seeing the error after making this change, please reach out to our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

4 de noviembre de 2020

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

Snarky Crafter Designs
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 5 de noviembre de 2020

Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support

Fecha de modificación: 27 de noviembre de 2018

Basic app. Mostly does what it says for free but has some significant drawbacks.

The basic setting is 'unlimited instant downloads'. If you have mixed products which include a download plus a physical product, or if you want to limit the number of downloads per purchase, you have to reload the app page and edit each item individually. There is no way to change the basic setting - very annoying when you need to change it for every single item.

Update: Having used this app for a while now and find it does not work consistently. I too often have to email customers the downloads because they can't access them. Have now also installed Sky Pilot and find that a much better app. Have deleted Digital Downloads.

I Wool Knit
Australia
Más de 2 años usando la aplicación
28 de octubre de 2015

About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.

Feldenkrais Wa
Australia
Más de 2 años usando la aplicación