Digital Downloads , 437 reseñas

Calificación general
2,8
Recuentos por nivel de calificación
  • El 33% de las calificaciones son de 5 estrellas
  • El 13% de las calificaciones son de 4 estrellas
  • El 16% de las calificaciones son de 3 estrellas
  • El 16% de las calificaciones son de 2 estrellas
  • El 24% de las calificaciones son de 1 estrellas
20 de enero de 2021

Can someone please help me it keep saying server error please help. I’m loosing sales because of this issue this is my third time reaching out for assistance. Again please help thank you very much

CharmedbyTrina
Estados Unidos
9 meses usando la aplicación
Shopify respondió 21 de enero de 2021

Hey, there! I'd be happy to take a look at this with you. I'll send you an email shortly for more information and we can troubleshoot together. Speak soon! - Brie, Shopify Support

29 de marzo de 2017

Great app, we often have orders with both digital products and physical items and this app seamlessly allows customers to download their files from the Thanks For Buying page. The "Create a Manual Link" facility is great as well for sending one-offs to customers who haven't/can't go through the shopify checkout.

Simple, easy, reliable, flexible.

The Edge Products
Australia
7 meses usando la aplicación
23 de marzo de 2016

Works pretty well, but lacks a few features that would make it more convenient to use. For example, there is no way to make bulk edits to the settings for all items - we wanted to change the download limit for our products, but there is no way to set them all at once, so we have to change each of the 1,700 individually.

Luckyfish Art
Estados Unidos
7 meses usando la aplicación
4 de agosto de 2023

Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...

Pretty Creative Designs
Reino Unido
3 meses usando la aplicación
Shopify respondió 8 de agosto de 2023

Hi, there. Thank you for taking the time to leave us a review for digital downloads! These are some great suggestions you have here, and I'm happy to share the desire to customize the branding of these email templates with our developers for their consideration. I'm unable to say for certain what the outcome of your feedback will be, but you can trust that the team has been made aware of your review and feedback. Thanks again! -Imogen, Shopify Support

Fecha de modificación: 19 de enero de 2017

It does the job, but it would be very helpful to set the download limits at a global level instead of individually. But, most importantly, I'd love to be able to add more than one file.

EDIT: I'm increasing my star because I found I can attach a zip file.

My only wishlist for this app is that we have the ability to send a note to customers when we update the file giving a summary of what changed.

Style Sew Me Patterns
Estados Unidos
6 meses usando la aplicación
12 de junio de 2023

Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!

somera
México
5 meses usando la aplicación
9 de octubre de 2017

Wish the download link integrated with the customer account. Hyperlinking the product does the customer no good in the future... it would be nice if the download link was stored in the account too.

Methodist Hill Quilt Studio
Estados Unidos
5 meses usando la aplicación
4 de octubre de 2023

missing dutch translation

ZoomAcademy
Países Bajos
7 días usando la aplicación
Shopify respondió 6 de octubre de 2023

Hey there, thanks for taking the time to rate the application and write a review. You can make changes to the language of your Shopify dashboard by managing your account. When you change the Shopify dashboard language, you should see that the application has been translated as well: https://shopify.link/ndGD. If you have any questions or concerns, we can assist you along the way by reaching out to our live support using the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support

17 de enero de 2021

Great App so far. I have a question though, is it possible that customers are also able to download the file from their accounts-orders page?

Webdevs
Alemania
5 meses usando la aplicación
Shopify respondió 18 de enero de 2021

Hey, there! I'm afraid this isn't built into the app at the current time and would require quite a bit of custom coding. If this feature is important to you, there may be a different digital downloads app that can do this. I believe FetchApp might have this ability, but I'd suggest reaching out to them to check: https://bit.ly/38UwA16. In the meantime, I'll be sure to submit this feedback to our developers for you. Thank you. - Brie, Shopify Support

8 de septiembre de 2020

For some reason, my customers are not receiving the digital file attachment after purchase. Upon checking on their order in Shopify, I see there is note stating, "This order has no digital attachments" despite me confirming that the file is attached to the product in the settings for download. I am having to send URLs manually. However, when I create an order manually, the details do indicate there is a file attached and the file is sent automatically with an email sent.

Cell-e
Estados Unidos
5 meses usando la aplicación
Shopify respondió 10 de septiembre de 2020

Thank you for sharing your feedback, and for letting us know about the problem you've come across here. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Hope to hear from you soon! - Oliver, Shopify Support