Digital Downloads , 404 reseñas
Refinar
-
Por calificación
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.
Thank you for sharing your customers' experience with us! I have a solution for the Lite plan that will take customers to a download page rather than redirecting them to a store page. In the email template for digital downloads, try changing {{ attachment.shop_url }} to {{ attachment.url }}. If you require further assistance with this, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
What happened to the update file option? How do a replace/update a file now?
On the documentation page you still have the update/replace option but not in the app...
Hi, there. This page was recently updated, but you can still replace a file in the Digital Downloads app by clicking the product you want to edit, and dropping the new file into the drop zone. You can also click “Add files” and the file you select will replace the existing one. I appreciate you letting us know about our Help Center documentation and I've put in a request to get that page updated. Thank you for leaving this review! -Erin, Shopify Support
Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those downloads aren't working as expected: https://bit.ly/2AWw5VA. - Blair, Shopify Support
My customers haven’t been able to download the files once they make purchase. This does not make our store look good
Hi, there. Thank you for getting in touch and sharing your app experience. I apologize for the inconvenience caused to you and your customers due to the inability to download purchased files. I suggest reaching out to our support team through the Help Center (https://bit.ly/3cJkx8V) so we can look into this for you. - Victoria, Shopify Support.
I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia
I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?
Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support
The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.
Es bastante buena .....................................................................................
The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell