Reseñas (484)

Calificación general
2,6
Recuentos por nivel de calificación
  • El 31% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 15% de las calificaciones son de 3 estrellas
  • El 15% de las calificaciones son de 2 estrellas
  • El 27% de las calificaciones son de 1 estrellas
24 de noviembre de 2020

I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!!
can you solve this please?

Lifua
Alemania
5 meses usando la aplicación
Shopify respondió 30 de noviembre de 2020

Thank you for sharing this review, and letting us know about the trouble you've encountered with download links not being sent to customers. I'd like to help look into this ...

15 de noviembre de 2023

App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same ...

JayMarie Digital
Francia
5 meses usando la aplicación
Shopify respondió 17 de noviembre de 2023

Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this ...

17 de junio de 2023

Not being able to upload pdf file as digital product resolve this as soon as possible or suggest solution

Googleemart
India
3 meses usando la aplicación
Shopify respondió 20 de junio de 2023

Hi there. Thank you for your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage ...

27 de marzo de 2020

The app worked in the beginning but after it is not fulfilling any order, not providing any link in the checkout and not sending any mail with the lin, I have to do all of this manually. basically is like if the app is not installed. I already tried to modify all the options in the app but nothing works. the app needs to be fix.

Molly on the prod
Colombia
3 meses usando la aplicación
9 de septiembre de 2021

i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.

Glam She Couture
Estados Unidos
3 meses usando la aplicación
Shopify respondió 14 de septiembre de 2021

Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser ...

26 de diciembre de 2019

This app does not work when I download it. Says "Server Error". Any guesses why it's not working? Can anyone recommend me another free app where I can sell digital products, thanks.

The Relaxed Company
Estados Unidos
2 meses usando la aplicación
28 de marzo de 2019

App doesn't load, constantly telling me its my browser after clearing cookies, history and updating everything it still doesn't work.

Chloe_S_Studio
Reino Unido
2 meses usando la aplicación
13 de junio de 2014

TOTAL & UTTER SHIT.

I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to ...

Knit-O-Matic
Canadá
2 meses usando la aplicación
25 de mayo de 2022

This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email ...

pixelcassdesigns
Estados Unidos
Alrededor de 1 mes usando la aplicación
Shopify respondió 21 de junio de 2022

Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required ...

13 de febrero de 2022

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

HER1221NY
Estados Unidos
Alrededor de 1 mes usando la aplicación
Shopify respondió 18 de febrero de 2022

Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to ...