Digital Downloads

LOS EMAILS A LOS CLIENTES SIEMPRE LE LLEGAN A CASILLA DE SPAM Y NO VA A LA CASILLA PRINCIPAL, GENERA DESCONFIANZA Y ME DA MÁS TRABAJO A MI. YA LA DESINSTALE Y SIGUEN LLEGANOD LOS MAILS DE ESTA APP A MIS CLIENTES CUANDO COMPRAN, CAUSANDO AUN MÁS CONFUSIÓN Y DESCONFIANZA.NO ESTOY CONFORME CON SU SERVICIO, NO LA RECOMIENDO PARA NADA.

Terrible app. You can't customize the delivery message. Also, if you delete a variant (not the product), then all the download links become broken without any way to fix it (like assigning the order to a new variant or file). Strongly discourage anyone using this.

No me permite subir archivos de excel que pesan 345kb. Mi tienda es especializada en productos digitales, yo vendo plantillas de excel y ahora no puedo subir porque sucede un error inesperado

Will randomly loose your files (they literally disappear), or they will forget to update the SSL certificate, or all the URLs will expire... Be ready for some random issues and always keep a backup of your files.

I'm updating this app review to a 2 stars. I have been using this for over 10 years now. Lately there have been several outages that have cost me business and time.

I never see notification of updates. Everything is happening behind the scenes and downloads that I have had set up for over 10 years just stop working.

C'mon Shopify. It's all I sell. Stop terrible development practices and test whatever it is you are doing PRIOR to going live. You are affecting live stores!

NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!

Please release an update fixing the issues asap, I've been using this app for year with great results but it's not working as it used to anymore!
Any info on this matter would be grately appreciated.

Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.

The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.

Basically stopped functioning properly ( No link on checkout page and random emails to customers with download links if they are lucky). Support said they are not continuing to support the app - would be nice to have been told before you upload thousands of digital files. They suggested using a few other 3rd party apps on their store - all of which are more to subscribe too than my actually shopify plan. Appalling and I will be looking at a new platform such as Payhip which looks after its customers way better. They need to do the right thing and fix the very basis problem such as giving customers a doenload link - not rocket science.

I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.