Digital Downloads , 412 reseñas

Calificación general
2,7
Recuentos por nivel de calificación
  • El 33% de las calificaciones son de 5 estrellas
  • El 13% de las calificaciones son de 4 estrellas
  • El 16% de las calificaciones son de 3 estrellas
  • El 16% de las calificaciones son de 2 estrellas
  • El 24% de las calificaciones son de 1 estrellas
2 de abril de 2023

Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.

Rollaganza
Países Bajos
Alrededor de 2 años usando la aplicación
Shopify respondió 6 de abril de 2023

Thank you for sharing your customers' experience with us! I have a solution for the Lite plan that will take customers to a download page rather than redirecting them to a store page. In the email template for digital downloads, try changing {{ attachment.shop_url }} to {{ attachment.url }}. If you require further assistance with this, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support

12 de agosto de 2020

Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.

Nick Noir
Estados Unidos
Alrededor de 2 años usando la aplicación
Shopify respondió 1 de septiembre de 2020

Hi, there! I'm sorry to hear that you've had trouble contacting us - our support is experiencing large volumes of requests at the moment, so it may take longer than usual for someone to reply if you've reached out via email. If you need urgent support, I'd suggest starting a live chat with us, or reaching out on Facebook or Twitter.

We typically recommend using the admin with Google Chrome, however you should be able to use the app in Safari without any issues if you prefer that browser. You likely need to clear your Safari cache and cookies or disable a browser extension or ad blocker - I'll reach out to you via email shortly and we can do some troubleshooting together. Speak soon! - Brie, Shopify Support

15 de enero de 2020

This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...

Love For Leggings
Estados Unidos
Casi 2 años usando la aplicación
5 de abril de 2017

App currently does not allow you to add downloads to a product, at least for me. Has worked well in the past but now is not functioning.

The Carolina Atc
Estados Unidos
Casi 2 años usando la aplicación
Fecha de modificación: 4 de marzo de 2021

Basic functionality is missing and the app is not updated by the developer. I gave the following feedback several months ago: 1) You should be able to remove uploads 2) You should be able to set a fixed download expiration date after a purchase (e.g. 30 days) 3) You should be able to download from a purchased download-link even after a product has been deleted in store 4) You should be able to have different languages in the download mail 5) You should be able to send a file instead of a download link 6) You should be able to open the app in the Safari browser. I hope you will implement some of these features soon. 7) A column with “Upload Date” could also be useful in the dashboard. 8) And a column with "Sales Download Completed %” so you could see how many of the buyers that succeeded in downloading 9) And a column with a status on the product (as just implemented with "active" and “drafted”) with the addition of “deleted” 10) Name should be “product” and another column should be “variant” instead of the “-“ separator 11) “Attachment” should be renamed to “attachment file name”

Flettede Fugle
Dinamarca
Casi 2 años usando la aplicación
Shopify respondió 13 de noviembre de 2020

Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so that our team can get a better idea of the features that merchants like yourself are looking for. - Oliver, Shopify Support

20 de diciembre de 2018

Doesn't Work over a few GB & support takes days to reply, although it doesn't tell you this initally, and will let you spend hours uploading before stopping it.

VishuddhaDas
Estados Unidos
Más de 1 año usando la aplicación
Fecha de modificación: 15 de diciembre de 2021

Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.

Deja Drewit
Estados Unidos
Más de 1 año usando la aplicación
12 de febrero de 2019

I should have listened to the reviews. Worked for an hour to get the app going with a product then it wouldn't deliver the download. Awful! Shopify should have something better than this do deliver digitals!

Banjo Earth
Estados Unidos
Más de 1 año usando la aplicación
1 de junio de 2021

I sell greeting cards with a total of 5 pdf's. Just came to find I can only attach one file per listing. This app is not suitable for that I suppose.

Stones + Paper
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 9 de junio de 2021

Hey, there. Thank you for reach out and sharing this feedback. While you can only attach one file per variant, you can use a .zip file or another file archive format to bundle multiple files together (https://bit.ly/3pDsqkJ). This way, you're able to include all 5 of your greetings cards in one listing. Cheers! -Elias, Shopify Support

Fecha de modificación: 12 de junio de 2021

I can attach things just fine, but the customers never get update emails if a product they bought gets updated with a new file. Support is looking into it. Update: It's been 1 month and no word from Shopify Support. The last correspondance made it very clear that this app is not part of what you are paying for when using Shopify and they said that this app isn't made for sending out update emails. They know what the issues is but basically said not to expect a fix. They also said that they do not take any responibility if this apps hurts your business.

Øivind Rosvold - Boutique Audio & Design
Noruega
Más de 1 año usando la aplicación
Shopify respondió 24 de mayo de 2021

Thank you for reaching out and posting your feedback here, and I'm sorry to hear that you've experienced this issue. My understanding is that customers should be receiving this email when a new file is updated, so this does sound like a bug or technical issue; I'm glad that you have reached out to our support team and I hope that they are able to resolve this for you. -Victor, Shopify Support