Digital Downloads , 390 reseñas
I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.
Thank you for writing your review and I am sorry to hear that you've experienced issues using Digital Downloads in recent weeks. I'd recommend reinstalling the app to see if this fixes the issue, but if errors persist please contact our support team directly for further assistance: https://shopify.link/vRnL. -Victor, Shopify Support
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia
I've been using this app for years with no problems, but recently a lot of customers have been contacting me saying that they never received their email with the download link. Or, it takes up to 5 hours for them to receive that email. I then have to manually send it to them. This is having a negative impact on my business, because customers are unhappy and then open cases with Paypal. Please fix the app as soon as possible. Thank you.
I am sorry to hear that you've experienced the issues cited in your review and would encourage you to try reinstalling the app as this can often help resolve some of the problems you've seen. If the errors persist, please feel free to contact our support team directly so that we can take a closer look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?
Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support
I have a problem with uploading files can you help me
One or more of your files failed to save. Please try saving again
Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. I understand that you're experiencing issues when uploading your files. Please ensure that your file sizes are no larger than 5 GB. If you are still having issues, we would like to help you look into this further. Kindly contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to hearing from you. - Mac, Shopify Support
The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell
It needs to support external link for a bigger download or a secure download on another website. And the 5GB limit is... limiting.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
If I could upload MIDI Files for digital downloads this ap would be amazing! seems pretty stright forward though
Hey, there! Thanks for leaving us a review for Digital Downloads! The app should support several different file types, so I recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so you can have one of our advisors assist you in real time with your options. Also, make sure that your files aren't greater than 5 GB in size! -Imogen, Shopify Support