Avis (492)

Note globale
2,6
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
Modifié le 27 décembre 2017

Great App!

Does just what I need it to do-Cool Thanks
www.Mysexywaist.com

Mysexywaist Com Wholesale
États-Unis
11 mois d’utilisation de l’application
14 avril 2017

There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!

Snoopy Online
Croatie
Presque 4 ans d’utilisation de l’application
17 juin 2020

Really nice app that I had problems with, at first, but support was first rate and to my rescue! (it was my fault). Have been using for quite a while and would recommend!

Compact Camping Concepts
États-Unis
11 mois d’utilisation de l’application
15 février 2016

I agree with the last two reviews. This app was PERFECT when it allowed for manual fulfillment at a later date, but sent the download immediately upon checkout completion. Now, that functionality has been changed / disabled and support has given me a similar response, stating that functionality was incorrect (although, sounds like at least a few of us didn't think so). Maybe let the app do what customers want, even if it wasn't the original intent?

6131 Records
États-Unis
Environ un an d’utilisation de l’application
31 octobre 2018

I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch.

And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. Until, that is, your customers complain that that they never received the download link for the product that was blatantly described as an "instant download." To them, it feels like a bait and switch. And I have no doubt that this glitch is affecting my conversion rates, because once a customer goes to checkout, if the file has been deleted by the app, it tells them that their "download" product will be delivered in 6-8 business days! Hello, abandoned carts.

I continue to work with support to get this issue resolved. So far, nothing has worked. Am I the only one experiencing this glitch?

Wild Truth Design Co
États-Unis
Plus de 3 ans d’utilisation de l’application
11 août 2017

This app is flawless!! Extremely reliable.

Love White Slippers
États-Unis
10 mois d’utilisation de l’application
3 juillet 2016

Does exactly what it needs to do, very good.

The Phone Ranger
Royaume-Uni
10 mois d’utilisation de l’application
5 avril 2017

App is not working? How do you add/edit attachments?!

Gulush
États-Unis
Environ un an d’utilisation de l’application
9 octobre 2021

1) App does not open in Safari at all. Developers do not care
2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product
3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a product. Conclusion: it's clear that the app has not been updated for ages.

Photodobe
Royaume-Uni
Plus de 3 ans d’utilisation de l’application
Shopify a répondu 11 octobre 2021

Hey, there. Thank you for taking the time to write this review and share this feedback. We can't be sure why it's not working on Safari, as it could be related to the browser settings. However, there are some great suggestions here, such as being able to search for specific orders or improve the functionality on Chrome, and we'd be happy to share your feedback with our developers. Cheers! -Elias, Shopify Support

23 janvier 2023

I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?

Peak Performance Sports, LLC
États-Unis
Plus de 3 ans d’utilisation de l’application
Shopify a répondu 28 février 2023

Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia