Caractéristiques
-
Basées aux États-Unis
-
Utilisation directe dans l’interface administrateur Shopify
À propos de cette application
Lancement
16 novembre 2012
Langues
anglais, danois, allemand, espagnol, finnois, français, italien, japonais, coréen, norvégien (Bokmål), tchèque, néerlandais, polonais, portugais (Brésil), portugais (Portugal), suédois, thaï, turc, vietnamien, chinois (simplifié), et chinois (traditionnel)
Catégories
Téléchargements digitauxDigital Downloads simplifie la vente de fichiers numériques, depuis votre boutique Shopify.
Vendez des fichiers numériques (e-books, art numérique, illustrations etc.) depuis votre boutique Shopify avec l’application Digital Downloads. Que vous soyez un créateur de contenu ou une entreprise de n’importe quelle taille, cette application intègre facilement votre boutique Shopify et permet d’ajouter de manière simple et rapide des fichiers numériques à des produits, nouveaux ou existants, de suivre des commandes, d’envoyer des liens de téléchargement directs aux clients, et plus encore.
-
Ajoutez des fichiers PDF, JPEG, ZIP et autres à un produit depuis l’application.
-
Définissez vos limites de téléchargement et envoyez des liens après l’achat.
-
Associez des fichiers numériques à des produits physiques ou numériques.
390 avis
I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.
Thank you for writing your review and I am sorry to hear that you've experienced issues using Digital Downloads in recent weeks. I'd recommend reinstalling the app to see if this fixes the issue, but if errors persist please contact our support team directly for further assistance: https://shopify.link/vRnL. -Victor, Shopify Support
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia
I've been using this app for years with no problems, but recently a lot of customers have been contacting me saying that they never received their email with the download link. Or, it takes up to 5 hours for them to receive that email. I then have to manually send it to them. This is having a negative impact on my business, because customers are unhappy and then open cases with Paypal. Please fix the app as soon as possible. Thank you.
I am sorry to hear that you've experienced the issues cited in your review and would encourage you to try reinstalling the app as this can often help resolve some of the problems you've seen. If the errors persist, please feel free to contact our support team directly so that we can take a closer look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased.
Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.
We appreciate your honest feedback regarding our Digital Downloads app and will work towards creating a better experience! We will pass this feedback on to our developers! - Nia, Shopify Support
Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...
Hi, there. Thank you for taking the time to leave us a review for digital downloads! These are some great suggestions you have here, and I'm happy to share the desire to customize the branding of these email templates with our developers for their consideration. I'm unable to say for certain what the outcome of your feedback will be, but you can trust that the team has been made aware of your review and feedback. Thanks again! -Imogen, Shopify Support
À propos de cette application
Lancement
16 novembre 2012
Langues
anglais, danois, allemand, espagnol, finnois, français, italien, japonais, coréen, norvégien (Bokmål), tchèque, néerlandais, polonais, portugais (Brésil), portugais (Portugal), suédois, thaï, turc, vietnamien, chinois (simplifié), et chinois (traditionnel)
Catégories
Téléchargements digitauxConçue par Shopify
À propos de Shopify
Note moyenne : 3,7
11 ans d’expérience dans la création d’applications pour l’App Store de Shopify
Ressources
En vedette dans
Jouez les influenceurs
Utilisez les applis pour vous faire un nom
Plus d’applications comme celle-ci


