Avis (492)

Note globale
2,6
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
24 juin 2024

It's working but it's not a niceview

Le Comptoir De La Finance
France
Environ une heure d’utilisation de l’application
Shopify a répondu 25 juin 2024

Hi, there! Thank you for taking the time to leave us a review for the Digital Downloads app. We appreciate the feedback you've provided us here. If possible, can you please ...

Modifié le 21 janvier 2021

Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP

THE PRINTABLE CØNCEPT™
Canada
Plus de 6 ans d’utilisation de l’application
Shopify a répondu 25 janvier 2021

Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you ...

5 août 2023

I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital ...

Parker on the Porch
États-Unis
Plus de 6 ans d’utilisation de l’application
Shopify a répondu 8 août 2023

Hi, there. Thanks for taking the time to leave your review here with us. I'm sorry to hear of the recent issues you're experiencing with our Digital Downloads app, along with ...

4 novembre 2020

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

Snarky Crafter Designs
États-Unis
Plus de 6 ans d’utilisation de l’application
Shopify a répondu 5 novembre 2020

Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles ...

2 janvier 2018

I sell knit kits that include the yarn and the digital pattern. We have over 1500 sku's and most products have over 15 different color variants which means I have to upload the pattern for each variant! Not fun. Plus I have to go back into the digital download app and adjust the settings for a manual fulfillment for EACH PRODUCT! If they would make it easy to do a bulk digital download and a bulk ...

Pepperberry Knits
États-Unis
Environ 6 ans d’utilisation de l’application
29 juin 2016

Not a bad app, delivers digital files instantly - which is great.

What is bad - email notifications.

Customers already receive one email before the "Digital download is ready" email with a download link. Seems really redundant and our customers are irked by it. Major opportunity to implement a feature to turn off follow up emails.

Visuals By Impulse
États-Unis
Environ 5 ans d’utilisation de l’application
Modifié le 21 juin 2018

This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.

Bead Patterns By Jaycee
Australie
Environ 4 ans d’utilisation de l’application
6 juin 2023

I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will ...

Social Emotional Workshop
États-Unis
Environ 4 ans d’utilisation de l’application
Shopify a répondu 11 juin 2023

We appreciate your honest feedback regarding our Digital Downloads app and will work towards creating a better experience! We will pass this feedback on to our developers! - ...

1 août 2023

I don't know what happened but all of a sudden everything fails to publish. even a small 10kb photo fails to publish. I have no way to sell products now. Really need this fixed

The Hero's Cape
États-Unis
Environ 4 ans d’utilisation de l’application
Shopify a répondu 8 août 2023

Hi there, thank you for your review. Please contact our support team about this issue so we can authenticate you on the account and investigate this issue in more detail: ...

14 avril 2017

There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!

Snoopy Online
Croatie
Presque 4 ans d’utilisation de l’application