Avis (492)

Note globale
2,6
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
24 octobre 2021

So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses ...

Sarah Soward
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 25 octobre 2021

Hi there. Thank you so much for taking the time to leave this review and provide us with your feedback. We are sorry to hear you are experiencing this issue, however. I hope ...

13 avril 2024

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

OBD TECH TOOLS
Mexique
Plus d'un an d’utilisation de l’application
1 juin 2021

I sell greeting cards with a total of 5 pdf's. Just came to find I can only attach one file per listing. This app is not suitable for that I suppose.

Stones + Paper
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 9 juin 2021

Hey, there. Thank you for reach out and sharing this feedback. While you can only attach one file per variant, you can use a .zip file or another file archive format to ...

6 août 2019

For my clients that download on desktop, this app works great. But for clietns that download my contents on their mobile, this is not working... Does anyone have better solution for digital downloads?

Trendy Visuals
Brésil
Plus d'un an d’utilisation de l’application
Modifié le 12 juin 2021

I can attach things just fine, but the customers never get update emails if a product they bought gets updated with a new file. Support is looking into it. Update: It's been 1 month and no word from Shopify Support. The last correspondance made it very clear that this app is not part of what you are paying for when using Shopify and they said that this app isn't made for sending out update emails ...

Øivind Rosvold - Boutique Audio & Design
Norvège
Plus d'un an d’utilisation de l’application
Shopify a répondu 24 mai 2021

Thank you for reaching out and posting your feedback here, and I'm sorry to hear that you've experienced this issue. My understanding is that customers should be receiving ...

9 juin 2016

Great app, easy set up, no problems at all with it.

Droidtv Eu
Irlande
Plus d'un an d’utilisation de l’application
Modifié le 15 décembre 2021

Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.

Deja Drewit
États-Unis
Plus d'un an d’utilisation de l’application
3 mars 2024

Super application mais désormais "non disponible" depuis la mise à jour Shopify : "Digital Downloads doit être mise à jour par le développeur d’application. Contactez-le pour obtenir de l’assistance ou désinstallez l’application."

Ange de Gaïa
France
Plus d'un an d’utilisation de l’application
23 octobre 2020

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

NFP Sports CT West
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 5 novembre 2020

Hi, there! I'd be happy to take a closer look into this for you. The one thing that comes to mind is the customer having some sort of filter that began marking the digital ...

Modifié le 20 novembre 2023

Cannot be combined with bundles, which is very inconvenient.
Also, I added a digital file to a product, but then the file just vanished... In the product overview the app still says the product has a file attached, but when I click on the product it says there's no file attached. Very strange. I added the file again, we'll see if it stays there this time.

Sacred Sorcery
Allemagne
Plus d'un an d’utilisation de l’application
Shopify a répondu 17 novembre 2023

Hi there! Thank you for your feedback. I want to assure you that you should be able to create bundles that include both digital and physical products. The digital portion of ...