Avis (481)

Note globale
2,7
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 16 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 26 % des avis sont des avis à 1 étoiles
12 avril 2018

So far so good! Functionality is exactly as described, and support has been prompt and helpful. :)

Stephen White
États-Unis
29 jours d’utilisation de l’application
25 mai 2022

This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email each customer individually their items. It’s time consuming and inefficient. I’m looking for a new app to begin using because I cannot deal with this one anymore.

pixelcassdesigns
États-Unis
Environ un mois d’utilisation de l’application
Shopify a répondu 21 juin 2022

Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required thus far.

I appreciate that you've not been happy with the help you've received, but I would encourage you to contact us again if you're still having problems and wish to use the app. If the download links aren't working properly this should be something we can troubleshoot. You can contact our support team directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

13 février 2022

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

HER1221NY
États-Unis
Environ un mois d’utilisation de l’application
Shopify a répondu 18 février 2022

Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to dig into this issue further for you - can you please create a live support ticket here: https://bit.ly/2AWw5VA.

Thank you -Ivy, Shopify Support

21 janvier 2019

Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.

Long Locks Virgin Hair
États-Unis
Environ un mois d’utilisation de l’application
15 juin 2017

Good App. I would recommend it to all new shopify marketer

Cashryu Store
Nigeria
27 jours d’utilisation de l’application
24 juin 2017

I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.

Decobazar
France
Environ un mois d’utilisation de l’application
8 avril 2018

Nice app but it only lets me have one download up at a time

5 Divine
États-Unis
4 mois d’utilisation de l’application
12 octobre 2023

While I appreciate 5gb of space, the downloads are extremely slow.

Ovani Sound
États-Unis
4 mois d’utilisation de l’application
Shopify a répondu 17 octobre 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

Modifié le 19 janvier 2017

It does the job, but it would be very helpful to set the download limits at a global level instead of individually. But, most importantly, I'd love to be able to add more than one file.

EDIT: I'm increasing my star because I found I can attach a zip file.

My only wishlist for this app is that we have the ability to send a note to customers when we update the file giving a summary of what changed.

Style Sew Me Patterns
États-Unis
6 mois d’utilisation de l’application
23 juin 2018

Customers can't resend the email to their email accounts if they lost the first email with the download link...

Bedurion
Espagne
4 mois d’utilisation de l’application