Avis (485)

Note globale
2,7
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 26 % des avis sont des avis à 1 étoiles
8 avril 2018

Nice app but it only lets me have one download up at a time

5 Divine
États-Unis
4 mois d’utilisation de l’application
13 octobre 2020

**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.

Pop of Pink Shop!
États-Unis
Environ un mois d’utilisation de l’application
Shopify a répondu 16 octobre 2020

Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. Have you reached out to our Support Team: (https://bit.ly/38VPpi9) regarding your customers' inability to download attachments? We're here 24/7 to provide technical support and business coaching to our merchants.

While I don't have additional information regarding Facebook's processes for reviewing advertisements, I did notice that "Subscriptions and digital products" are prohibited as per their public Commerce Policies here: (https://bit.ly/3o0z6YY). Is it possible that your attachments fall into this category?

I've gone ahead and sent you an email to gather more information regarding the technical issues your customers have been facing with their digital downloads. Let's get to the bottom of this and ensure everything is operating as needed for your business. Hope to hear from you soon! - Ryder, Shopify Support

Modifié le 19 janvier 2017

It does the job, but it would be very helpful to set the download limits at a global level instead of individually. But, most importantly, I'd love to be able to add more than one file.

EDIT: I'm increasing my star because I found I can attach a zip file.

My only wishlist for this app is that we have the ability to send a note to customers when we update the file giving a summary of what changed.

Style Sew Me Patterns
États-Unis
6 mois d’utilisation de l’application
26 mai 2021

No multiple downloads for customers possible!
Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here

SCHALLMASTER
Allemagne
Environ un mois d’utilisation de l’application
Shopify a répondu 2 juin 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support

23 juin 2018

Customers can't resend the email to their email accounts if they lost the first email with the download link...

Bedurion
Espagne
4 mois d’utilisation de l’application
9 octobre 2017

Wish the download link integrated with the customer account. Hyperlinking the product does the customer no good in the future... it would be nice if the download link was stored in the account too.

Methodist Hill Quilt Studio
États-Unis
5 mois d’utilisation de l’application
12 juillet 2022

We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.

Adventure Books by Vertebrate Publishing
Royaume-Uni
4 mois d’utilisation de l’application
Shopify a répondu 26 juillet 2022

I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support

31 décembre 2021

Not working properly, can't add new products, server issues when I go to the app in the admin page.

South of Indigo Photography
États-Unis
4 mois d’utilisation de l’application
Shopify a répondu 3 janvier 2022

I'm sorry to hear that you've experienced issues with the Digital Downloads app and we appreciate you notifying us here. If you have not done so already, you can try accessing the app through another web browser to see if the issue is present there, and if so, you can also try uninstalling the app before then installing it again.

If after doing this the issue is still ongoing, please contact our support team directly so we can offer further assistance and hopefully resolve the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support

7 septembre 2020

Good service. I popped questions on the website and got replies almost in real time. Good service. Good service.

Gamer Bargain
États-Unis
24 jours d’utilisation de l’application
17 janvier 2021

Great App so far. I have a question though, is it possible that customers are also able to download the file from their accounts-orders page?

Webdevs
Allemagne
5 mois d’utilisation de l’application
Shopify a répondu 18 janvier 2021

Hey, there! I'm afraid this isn't built into the app at the current time and would require quite a bit of custom coding. If this feature is important to you, there may be a different digital downloads app that can do this. I believe FetchApp might have this ability, but I'd suggest reaching out to them to check: https://bit.ly/38UwA16. In the meantime, I'll be sure to submit this feedback to our developers for you. Thank you. - Brie, Shopify Support