Avis (488)

Note globale
2,6
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
12 octobre 2013

Ok yes it's free, but it's annoying that when uploading and saving the file I get that kitten and 404 page and have two do it twice to work, I swear that kitten would have got it now if it was real.
Also why not a link where the customers can see there download ( new and used) on the customer account page, and emails going to spam, customers complain the chart has not been sent when it has then I get customers complaining.
Could be one of the best apps on shopify if they listened to us reviewers

Love Thy Thread
Royaume-Uni
Environ un an d’utilisation de l’application
23 novembre 2014

Would get 5 stars easily if it could do the following:
* Allow users to get download link when they login to the store. It makes no sense how they can get tracking for their physical items through their account but cannot get a link to their digital download.
* Update fulfillment fields with link to download. This will allow anyone using the API to get and display the download link to customers.

dslrBooth
États-Unis
Environ un an d’utilisation de l’application
7 décembre 2023

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.

I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

That Little Robot
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 12 décembre 2023

Hi, there! Thank you for taking the time to leave your feedback. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team(https://bit.ly/3htxIQ3) so that our Escalated Team can troubleshoot the situation. - Skye, Shopify Support

5 septembre 2023

I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.

The eDrum Workshop
Royaume-Uni
Environ un an d’utilisation de l’application
Shopify a répondu 12 septembre 2023

Thank you for writing your review and I am sorry to hear that you've experienced issues using Digital Downloads in recent weeks. I'd recommend reinstalling the app to see if this fixes the issue, but if errors persist please contact our support team directly for further assistance: https://shopify.link/vRnL. -Victor, Shopify Support

2 août 2019

God I hate shopify. First, why do i have log in AGAIN in the same browser that I just logged into my "store". I came to shopify when I was in a bind, now Ive just been lazy. Ive lost 2k a month in sales since coming here. Google doesn't even have me indexed any more!!!! wtf. I was number 1 in my category on google search before I came here..back to current problem. How the .... do I view my digital download files that I uploaded? you would think this would be a normal request, or at least a simple way to access the files so I can see what up there. I am sure it is a simple 1 2 3 click here select that then click there..but I cannot find it. This little addon is working perfectly, but it lost something in it's navigation functionality. it's been...shopified.

AITExam.com
États-Unis
Environ un an d’utilisation de l’application
31 janvier 2024

The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.

BradFlix
États-Unis
12 mois d’utilisation de l’application
Shopify a répondu 2 février 2024

Hi, there! Thank you for sharing your feedback, I certainly understand how a bulk upload feature would be useful. I have shared your feedback with our developers for consideration! - Greta, Shopify Support

3 mars 2017

It's a very great start to a digital delivery service. It is a bit clunky and would be very nice if we could load more than one file to be downloaded. It would cut down on a lot of support time spent describing to people how zip and pdf files work. It would be even better if we could also have this just integrated into the listing instead of having the separate app. All in all, it's pretty cool if you only have one file. Thank you so much for your work. Please keep on improving. Excellent start.

Qtsylife
États-Unis
11 mois d’utilisation de l’application
Modifié le 31 janvier 2023

The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell

Eve Bee Psychic Reading Studio
États-Unis
10 mois d’utilisation de l’application
6 mars 2021

It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!

www.HairPerfexion.com
États-Unis
9 mois d’utilisation de l’application
Shopify a répondu 16 mars 2021

I'm glad to hear that you're enjoying using the app but am sorry to hear about these slow delivery speeds! I would recommend reaching out to our support team directly so that you can be authenticated on your store, and this issue looked at more closely for you: https://bit.ly/2AWw5VA.

Thank you for taking the time to write your review and provide us with your feedback. -Victor, Shopify Support

5 octobre 2021

Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?

GRAUX | Inspiring Guitar Loops
Belgique
8 mois d’utilisation de l’application
Shopify a répondu 11 octobre 2021

Hi, there. Thank you for reaching out and bringing this to our attention. It looks like we'll need to take a closer look at your account in order to resolve this issue. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and we'd be happy to assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support