Digital Downloads

Hi, I am not using the app, how can I delete all the data in my site?

良心产品，希望能保持更新。愿意付费。

Not working at all at the moment. Do not install.

The app is now showing up as "Unsupported" with a warning message in the settings page that says the following.

"This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."

I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with downloads. Then they said I should contact the developer...

Incase you missed that. Digital Downloads IS a Shopify App and I contacted Shopify to have them tell me to contact Shopify...

This app has worked perfectly since I integrated it. The app has not yet produced any errors during downloads. There have been no customer complaints about downloads not working.

In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

Keep getting message that says this app may not work as expected, it needs to be updated by App Developer.

which is Shopify.
you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.

The app has been working for two years with no problems. but lately it's been crashing all the time.
And now a message appears: "This application may not work as expected".
It's impossible to contact the developer. I don't know what to do.

App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.