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Doesn’t work, does not upload, never finishes uploading 0 stars
Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem:
Clear the cookies and cache of your browser (https://shopify.link/nWZD)
Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support
Great app to begin with, but 1 month post install, a critical error is displayed in my admin- "This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."
Please update ASAP as my digital sales are currently paused and customers are unable to receive a file download link.
Hi, there. Thanks for taking the time to leave a review for Digital Downloads. That error certainly doesn't sound ideal! I would recommend reaching out to our support team directly, so that we can gather some information and take a closer look at why this is happening. You can reach our team here via our help center: https://shopify.link/WJna. -Rick, Shopify Support
Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers
Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support
This app has now crashed on me and i have no way to put digital files to download for my customers. On top of that when it DID work itd send a downlaod link for my videos but itd only let my customers VIEW the video, wouldnt let them actually dopwnload it on mobile
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
There is a minor problem with the application.
When the purchase process is completed, the file download feature does not appear on the purchase completion page.
The file is only sent by email
* The application does not appear when the Checkout page is modified
Hi there, thank you for your review. I'd recommend contacting our support team about this so that we can authenticate you on your store and take a look at this issue for you. You can get in touch via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support
It just stops working and nobody at support knows why
Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!
How can I reach out to the developers? Shopify is stating the app is unsupported now.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
i dont understand why it keeps saying it unsupported... does anyone know an alternative app
Hi, there!
Thank you for taking the time to share your review.
I understand that you're seeing an error message that the app is 'unsupported.' Could you try uninstalling and reinstalling the app to see if this resolves the issue? -Victoria, Shopify Support.
This app does not work! Neither does the download link on the confirmed purchase page work, not does the link received via the email work. Pathetic app.
Hi, there. Thank you for taking the time to leave a review for Digital Downloads. I am sorry to hear about this situation. We would expect the links to work, so it sounds like something isn't quite right here. We have some great information here on our help center that you can check out: https://shopify.link/vaWl. If that doesn't help you to resolve this issue, then please feel free to contact our team directly so we can take a closer look at this situation: https://shopify.link/WJna. -Rick, Shopify Support
Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout