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Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.
I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support
muito bom, mas está aparecendo para mim, que ficará imcopativel como faço para atualizar?
GREAT APP , BUT ONE THINK CAN INCREASE NUM OF FILES TO OR THAN 50,THAT WILL BE VERY GRAET, ANDT USEFULLEY,
Hi, MIGAX.
Thanks for leaving your feedback.
If you're referring to setting a download limit, you can refer to our help center resource here: https://shopify.link/andb. If you're referring to the maximum file size you can upload, it is currently 5 GB. For more information, check out our Digital Downloads FAQ page: https://shopify.link/gp5d. -Victoria, Shopify Support.
This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. I'd be happy to take a closer look at this for you to see if I can determine what the issue is, and hopefully get things resolved for you. Please keep an eye out for my email and get back to me there if you'd like assistance with this issue. -Victor, Shopify Support
It is not bad, but when using this application, my product is processed immediately, which is not good because the customer will receive a processing message. I would like to ask for help to solve this
Thank you for writing your review and for outlining your issue with the Digital Downloads app here. You are able to choose between automatic and manual fulfilment within the app's settings, and choosing the latter means that the download link for the file will not be sent to the customer until you manually mark the order as fulfilled. They will still receive an order confirmation but they will not be able to access the digital product until you have manually fulfilled the order from the Shopify admin. More can be read on this here: https://bit.ly/3e2fjEf. -Victor, Shopify Support
We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.
I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support
Not working properly, can't add new products, server issues when I go to the app in the admin page.
I'm sorry to hear that you've experienced issues with the Digital Downloads app and we appreciate you notifying us here. If you have not done so already, you can try accessing the app through another web browser to see if the issue is present there, and if so, you can also try uninstalling the app before then installing it again.
If after doing this the issue is still ongoing, please contact our support team directly so we can offer further assistance and hopefully resolve the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support
PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.
ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.
UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):
1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)
2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).
3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).
On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.
CONCLUSION:
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.
I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."
Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.
I look forward to Shopify making this ok app great!
The upload is very slow/ It takes 30 minutes to upload winzip file to the website. I have check my network, and its damn fast.
Thank you for writing your review and I'm sorry to hear that you've had issues with upload speeds for the Digital Downloads app. If you're using large files this may lead to longer upload times, and if possible I'd also recommend attempting to upload your files via a different browser to see if your main browser may be causing any issues.
If you're still experiencing issues, you can contact our support team and ask them to authenticate you on the store so they can take a closer look at these slow upload speeds: https://bit.ly/2AWw5VA. Thanks again for providing your feedback to us here. -Victor, Shopify Support
As far as APPs go this APP is okay. It is buggy in the back end if you try and update / revise attachments, you may find yourself using Dropbox and Chimpmail to deliver revisions if you want a real confirmation that people are getting them. Also there is no record of files being sent in the customer order timeline, which I see as a major flaw -- it should show (a) that the attachments were sent and (b) that a revised copy was sent and the date sent. There is no way to even inspect a record of sent digital items.
The upside is -- it is free. But with free you get what you pay for. Also the file size limit is 5GB, much much larger than SendOwl and others who would charge a considerable sum just to send a large file for you, so in that regard, once again it is not a bad product.