Digital Downloads , 390 avis
great app so far good no problems with i can recommend it is free why not try.
I have mixed feelings with this app. It's great that it's free and it does the job (recommended for e-books) you can set download limit to discourage illegal forwarding, BUT the limit what causes the trouble.
I get customer complaints every day that the download button didn't work and because they tried clicking on it many a few times, they exceeded the limit.
They didn't actually download the file but the app thinks they did.
This might be a device issue on their end but it's definitely something the developers should look into.
Setting the limit to unlimited still causes them negative customer experience because after they pay for a product, they get a download button that either works or not.
If this issue gets fixed, I'll give 5 stars immediately!
Work great but the notifications email should look more professional and a download link in the user account would be a really nice addition because resending an email because the customer lost his download link is counter productive
Price is right and it works fine, but setup is gruelling if you have more than a few products. It would be great to have a bulk upload option - or better yet, have it fully integrated with the regular products and be able to add the download files directly there!
Works pretty well!
Except for the fact that the download email ends up in the spam of some customers...
Ok app, but "edit proxy url" settings doesn't work. So you cannot change the default "downloads" url. If you change it, all your digital download links will be broken (not working).
Also it uses http as default and there is no way to change it to use https://
And you cannot change the default download button text or text below the button.
Two and half stars.
It works well, but it would be great if the text was customizable to other languages.
Thanks for making this app. I want to state like many others:
- the other solutions are way too over priced to sell many small files
- the email with the download link can sometime take ages to come
- therefore making the need for a direct download link on the payment confirmation pages even more important!
- lastly, the download button caption need to be translatable!
But thanks, other than that it works nicely!
agree. email takes ages to arrive. immediate download link please
It's great that the app is free, but it's almost necessary that there are links available on the webpage immediately after purchase for customers. Too many customers miss the email, or don't get it all together. For every 200 downloads, we had around 10 customers complain that they didn't receive the file and we had to resend it.
That said, the other apps for digital distribution on shopify are WAY over priced for people like us who want to sell high quality 20 minute videos on a regular basis. We'd eventually be forced to sacrifice our backcatalog if we started our setup with a different provider. :/
Great first effort in terms of seller experience on setup, but it just needs that little step forward to make it a good customer experience too.