Avis (492)

Note globale
2,6
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
17 février 2022

Works sometimes, but often the files are not delivered and I have to wait for the customer to complain about it. Currently I can´t even send the files manually anymore. Not recommended for professional shops.

Wiesner Medien GmbH
Allemagne
9 mois d’utilisation de l’application
Shopify a répondu 1 mars 2022

Hey, there. Thank you for taking the time and bringing this to our attention. You can adjust the settings for each product, and you can choose between automatic or manual ...

Modifié le 8 août 2022

This app is absolutely worthless and, just like everything else on Shopify, they don't have a clue how to fix anything and I always end up having to go spend money on an app that actually works. This app does not allow you to control when the digital download is sent to your customer, so if you're using this app as a add-on download to a physical product, it won't send it to the customer until ...

Dead Fly Zone
États-Unis
7 mois d’utilisation de l’application
Shopify a répondu 19 août 2022

Thank you for taking the time and sharing this feedback with us. While you can enable automatic fulfillment for digital products (https://bit.ly/3pvcVMq), this isn't ...

21 août 2024

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Humble Beats
Canada
5 jours d’utilisation de l’application
Shopify a répondu 23 août 2024

Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, ...

12 mars 2024

Keep getting message that says this app may not work as expected, it needs to be updated by App Developer.

which is Shopify.
you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.

Rainbow Krew Co.
États-Unis
7 mois d’utilisation de l’application
Shopify a répondu 20 mars 2024

Thank you for your review. You are free to continue using the Digital Downloads as long as it continues to work for you, and can ignore this banner if this is the case. We ...

15 janvier 2020

This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...

Love For Leggings
États-Unis
7 mois d’utilisation de l’application
20 décembre 2018

Doesn't Work over a few GB & support takes days to reply, although it doesn't tell you this initally, and will let you spend hours uploading before stopping it.

VishuddhaDas
États-Unis
6 mois d’utilisation de l’application
9 octobre 2020

Hello;
Unable to upload a zip file with 18MB !!!!
app needs more work and more improvements. and please remove your brand name when sending email to our customers.
Best regards

Karimoos Ltd
Italie
6 mois d’utilisation de l’application
Shopify a répondu 9 octobre 2020

Thanks for sharing your experience. I'm sorry to hear that you've been unable to upload your file, and I'd be happy to see if we can figure out how to get it working for you. ...

Modifié le 5 juin 2020

They stole money funds. I never received my payment for $1000. They never responded to me for over 6 months. They are thieves. Do not use them

CES Directory
États-Unis
5 mois d’utilisation de l’application
24 novembre 2020

I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!!
can you solve this please?

Lifua
Allemagne
5 mois d’utilisation de l’application
Shopify a répondu 30 novembre 2020

Thank you for sharing this review, and letting us know about the trouble you've encountered with download links not being sent to customers. I'd like to help look into this ...

6 février 2024

This app is awful, if you have markets you cannot even set a different email per language. The sender domain is the Shopify domain and not my own domain. There is no option to migrate files, all our downloads had to be done manually. Terrible!

Elektor
Pays-Bas
5 mois d’utilisation de l’application
Shopify a répondu 8 février 2024

Hi there, thank you for your review. We appreciate you taking the time to provide us with your feedback for the Digital Downloads app and how it can be improved. I will be ...