Avis (484)

Note globale
2,6
Nombre d’avis par note
  • 31 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 15 % des avis sont des avis à 3 étoiles
  • 15 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
6 février 2024

This app is awful, if you have markets you cannot even set a different email per language. The sender domain is the Shopify domain and not my own domain. There is no option to migrate files, all our downloads had to be done manually. Terrible!

Elektor
Pays-Bas
5 mois d’utilisation de l’application
Shopify a répondu 8 février 2024

Hi there, thank you for your review. We appreciate you taking the time to provide us with your feedback for the Digital Downloads app and how it can be improved. I will be sure to pass on your comments to our development team for their consideration. Victor, Shopify Support

28 février 2024

This app does not work! Neither does the download link on the confirmed purchase page work, not does the link received via the email work. Pathetic app.

Unived
Inde
Environ un mois d’utilisation de l’application
Shopify a répondu 7 mars 2024

Hi, there. Thank you for taking the time to leave a review for Digital Downloads. I am sorry to hear about this situation. We would expect the links to work, so it sounds like something isn't quite right here. We have some great information here on our help center that you can check out: https://shopify.link/vaWl. If that doesn't help you to resolve this issue, then please feel free to contact our team directly so we can take a closer look at this situation: https://shopify.link/WJna. -Rick, Shopify Support

26 mars 2024

**THIS APP IS NOT BEING UPDATED BY THE DEVELOPER DO NOT USE**

DrDamon.co
États-Unis
10 mois d’utilisation de l’application
Shopify a répondu 28 mars 2024

Thanks for your review! While it is true that our Digital Downloads app is in maintenance mode, we will still implement critical security fixes or fix widespread bugs. -Olivia, Shopify Support

11 mars 2024

The app shows unsupported and dropped all of our download files?

Nebraska Quilt Company
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 19 mars 2024

Hi there, thanks for reaching out. If your files have disappeared and the app is now showing as unsupported, please contact our support team directly so we can look into this for you: https://shopify.link/vRnL. -Victor, Shopify Support

20 janvier 2024

Horrible. I did a test pilot twice using different payment methods and the product never downloaded. Do not recommend. I guess it is true, you get what you pay for. Pay nothing, get nothing.

birdbree
États-Unis
5 jours d’utilisation de l’application
Shopify a répondu 22 janvier 2024

Hi, there! Thank you for taking the time try out the app. I understand that you experienced some issues with the products being downloaded after a purchase. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team via the Help Center (https://shopify.link/WJna) and our team can troubleshoot the situation. -Mac, Shopify Support

25 mars 2024

Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien

STL Studio Collections
Espagne
2 mois d’utilisation de l’application
13 mars 2024

App shows unsupported

Jackabeans95
États-Unis
22 jours d’utilisation de l’application
Shopify a répondu 20 mars 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

9 juillet 2023

This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!

Scents of Tobago
Trinité-et-Tobago
Environ 8 ans d’utilisation de l’application
Shopify a répondu 9 août 2023

Hi, there. We appreciate you reaching out with your concerns. We are sorry to hear about this experience and want to help you resolve this sooner than later. Please gather some examples of impacted orders and customers and try to recreate the issue with a test order yourself. Once you are able to confirm that it persists, please reach out to our Support team directly with the examples: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

11 septembre 2023

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
https://photohacklovers.com/a/downloads/-/9a9a39ca82a9f26f/992542ebcea3ef8a/download

IDk how to remove it.

photohacklovers
États-Unis
Plus de 6 ans d’utilisation de l’application
Shopify a répondu 12 septembre 2023

Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: https://shopify.link/qLKl so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support

11 novembre 2023

It's broken again. Customers don't receive download link.

21 Draw
Suède
Environ 6 ans d’utilisation de l’application
Shopify a répondu 13 novembre 2023

Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: https://shopify.link/vRnL. -Victor, Shopify Support