Digital Downloads , 402 avis
I've been using this app for years with no problems, but recently a lot of customers have been contacting me saying that they never received their email with the download link. Or, it takes up to 5 hours for them to receive that email. I then have to manually send it to them. This is having a negative impact on my business, because customers are unhappy and then open cases with Paypal. Please fix the app as soon as possible. Thank you.
I am sorry to hear that you've experienced the issues cited in your review and would encourage you to try reinstalling the app as this can often help resolve some of the problems you've seen. If the errors persist, please feel free to contact our support team directly so that we can take a closer look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.
Thank you for writing your review and I am sorry to hear that you've experienced issues using Digital Downloads in recent weeks. I'd recommend reinstalling the app to see if this fixes the issue, but if errors persist please contact our support team directly for further assistance: https://shopify.link/vRnL. -Victor, Shopify Support
Needs to have an API to programmically upload files to product!
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Ok yes it's free, but it's annoying that when uploading and saving the file I get that kitten and 404 page and have two do it twice to work, I swear that kitten would have got it now if it was real.
Also why not a link where the customers can see there download ( new and used) on the customer account page, and emails going to spam, customers complain the chart has not been sent when it has then I get customers complaining.
Could be one of the best apps on shopify if they listened to us reviewers
Would get 5 stars easily if it could do the following:
* Allow users to get download link when they login to the store. It makes no sense how they can get tracking for their physical items through their account but cannot get a link to their digital download.
* Update fulfillment fields with link to download. This will allow anyone using the API to get and display the download link to customers.
I have a lot of complaints about exceeded downloads that were not actually downloaded, I have issues with files somehow disappearing after being uploaded successfully without notification, I have issues of orders not being completely fulfilled causing me to manually fulfill them. Currently, they are trying to help find out the issue, I will give it at least 3 stars right now as they are trying to find the issues and the app is not totally a waste of space. But once they get MAJOR issues of sending fixed I think it would easily be a 5 star app if it stays with consistency.
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
Generally, the app works. However, there are some issues that would have been nice to deal with. Shopify does not support this app properly. Shopify does not update the app. It's extremely disappointing how Shopify treats users of the app. 1) There is no search by order number, this implies that you have to manually flip through pages of customers, which takes , to get into one particular customers' details. 2) Shopify has not updated an app and around a year ago, it stopped opening in Safari. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion. 3) Yes, sure, it's a basic app and on average works well, but download speed can be slow sometimes. Maybe it would make sense to add a feature, where for extra $x download speeds could be improved. But this is a secondary question.
Thank you for writing your review and for sharing your experience using the app here, and I'm sorry to hear that you've come across these issues. I can appreciate your frustration with these limitations and that they have not been addressed sooner. Our development team still ask that we provide feedback on the app from merchants to them so that they can be reviewed and considered, so I will be sure to submit your comments to them. Thanks again for reaching out. -Victor, Shopify Support
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia
Well, It's free but it's also essential to use shopify for digital products. They need to do so much work on this app though. We need to be able to see when a customer has downloaded and from which IP address with order details. I can't delete files for the digital products that have been removed, they are still in the list!
The stat's page needs a complete redesign. Need a global setting for download limit. The list goes on.
It does do the job, but needs some love to make it great!
Updated review: After about 3 months of use - there are problems with large downloads not completing and the downloads are very, very slow, unacceptably slow in fact.
This app is probably OK for small files but for anything over 250 MB I would look else where. Also, the email address that the download links come from often gets rejected as spam resulting in the customer not getting the link and YOU have to manually create a link and send it to them - not good if you have 100's of orders a month!
I will have to move to a PAID app, but that is probably why this free one is so restricted isn't it Shopify?