Recensioni (492)

Valutazione complessiva
2,6
Numero di recensioni per livello
  • Il 31% delle recensioni ha 5 stelle
  • Il 12% delle recensioni ha 4 stelle
  • Il 15% delle recensioni ha 3 stelle
  • Il 15% delle recensioni ha 2 stelle
  • Il 27% delle recensioni ha 1 stelle
5 settembre 2024

They say to ignore the old reviews and things have changed but I can't see how.

I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!

Castle Rocks Cornwall
Regno Unito
11 minuti di utilizzo dell’app
19 settembre 2024

this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.

Topshelf Records
Stati Uniti
14 minuti di utilizzo dell’app
10 ottobre 2024

There's no protection on the download link, so anyone can download the files without needing to register or buy them. They can also be copied and shared in chats and on social media.

Qaaleb
Emirati Arabi Uniti
25 marzo 2024

Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien

STL Studio Collections
Spagna
2 mesi di utilizzo dell’app
1 agosto 2024

Not working at all at the moment. Do not install.

STAGING Canam Online Store
Canada
Circa un'ora di utilizzo dell’app
Shopify ha risposto 6 agosto 2024

Hi there, thank you for taking the time to reach out. If you're having issues using Digital Downloads please contact our support team directly so that we can take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support

13 marzo 2024

App shows unsupported

Jackabeans95
Stati Uniti
22 giorni di utilizzo dell’app
Shopify ha risposto 20 marzo 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

9 luglio 2023

This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!

Scents of Tobago
Trinidad e Tobago
Circa 8 anni di utilizzo dell’app
Shopify ha risposto 9 agosto 2023

Hi, there. We appreciate you reaching out with your concerns. We are sorry to hear about this experience and want to help you resolve this sooner than later. Please gather some examples of impacted orders and customers and try to recreate the issue with a test order yourself. Once you are able to confirm that it persists, please reach out to our Support team directly with the examples: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

11 settembre 2023

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
https://photohacklovers.com/a/downloads/-/9a9a39ca82a9f26f/992542ebcea3ef8a/download

IDk how to remove it.

photohacklovers
Stati Uniti
Oltre 6 anni di utilizzo dell’app
Shopify ha risposto 12 settembre 2023

Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: https://shopify.link/qLKl so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support

11 novembre 2023

It's broken again. Customers don't receive download link.

21 Draw
Svezia
Circa 6 anni di utilizzo dell’app
Shopify ha risposto 13 novembre 2023

Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: https://shopify.link/vRnL. -Victor, Shopify Support

22 febbraio 2024

The app is now showing up as "Unsupported" with a warning message in the settings page that says the following.

"This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."

I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with downloads. Then they said I should contact the developer...

Incase you missed that. Digital Downloads IS a Shopify App and I contacted Shopify to have them tell me to contact Shopify...

RingDivas.com
Stati Uniti
Oltre 5 anni di utilizzo dell’app