Recensioni (492)

Valutazione complessiva
2,6
Numero di recensioni per livello
  • Il 31% delle recensioni ha 5 stelle
  • Il 12% delle recensioni ha 4 stelle
  • Il 15% delle recensioni ha 3 stelle
  • Il 15% delle recensioni ha 2 stelle
  • Il 27% delle recensioni ha 1 stelle
13 marzo 2024

How can I reach out to the developers? Shopify is stating the app is unsupported now.

All Hatched
Stati Uniti
8 mesi di utilizzo dell’app
Shopify ha risposto 20 marzo 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

25 marzo 2024

i dont understand why it keeps saying it unsupported... does anyone know an alternative app

Stüsh 614 LLC
Stati Uniti
3 mesi di utilizzo dell’app
Shopify ha risposto 27 marzo 2024

Hi, there!

Thank you for taking the time to share your review.

I understand that you're seeing an error message that the app is 'unsupported.' Could you try uninstalling and reinstalling the app to see if this resolves the issue? -Victoria, Shopify Support.

4 luglio 2024

There is a minor problem with the application.

When the purchase process is completed, the file download feature does not appear on the purchase completion page.

The file is only sent by email

* The application does not appear when the Checkout page is modified

HBA Sheets
Israele
18 giorni di utilizzo dell’app
Shopify ha risposto 9 luglio 2024

Hi there, thank you for your review. I'd recommend contacting our support team about this so that we can authenticate you on your store and take a look at this issue for you. You can get in touch via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support

1 agosto 2024

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers

Reggie and Friends
Australia
Circa 24 ore di utilizzo dell’app
Shopify ha risposto 8 agosto 2024

Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support

18 agosto 2024

It just stops working and nobody at support knows why

Analog Crafts
Argentina
16 giorni di utilizzo dell’app
Shopify ha risposto 20 agosto 2024

Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!

10 luglio 2024

Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout

Mat Mastery
Australia
22 giorni di utilizzo dell’app
26 marzo 2024

**THIS APP IS NOT BEING UPDATED BY THE DEVELOPER DO NOT USE**

DrDamon.co
Stati Uniti
10 mesi di utilizzo dell’app
Shopify ha risposto 28 marzo 2024

Thanks for your review! While it is true that our Digital Downloads app is in maintenance mode, we will still implement critical security fixes or fix widespread bugs. -Olivia, Shopify Support

11 marzo 2024

The app shows unsupported and dropped all of our download files?

Nebraska Quilt Company
Stati Uniti
Circa un anno di utilizzo dell’app
Shopify ha risposto 19 marzo 2024

Hi there, thanks for reaching out. If your files have disappeared and the app is now showing as unsupported, please contact our support team directly so we can look into this for you: https://shopify.link/vRnL. -Victor, Shopify Support

5 settembre 2024

They say to ignore the old reviews and things have changed but I can't see how.

I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!

Castle Rocks Cornwall
Regno Unito
11 minuti di utilizzo dell’app
15 agosto 2024

L'installation de l'application Digital Downloads est simple et rapide. Il suffit de se rendre dans l'App Store de Shopify, de rechercher "Digital Downloads" et de l'installer en un clic. L'application s'intègre automatiquement à votre boutique Shopify sans nécessiter de configuration complexe.

my store
Marocco
28 giorni di utilizzo dell’app