Recensioni (483)

Valutazione complessiva
2,7
Numero di recensioni per livello
  • Il 31% delle recensioni ha 5 stelle
  • Il 12% delle recensioni ha 4 stelle
  • Il 16% delle recensioni ha 3 stelle
  • Il 15% delle recensioni ha 2 stelle
  • Il 26% delle recensioni ha 1 stelle
6 settembre 2024

I've used this app for years with no problems. With the last Shopify settings update this app no longer works at all. I also had it installed on some of my client's websites I designed because it never gave me trouble before and it was free. DO NOT DOWNLOAD because Shopify support told me they would not be fixing the app. Now I have to download a new one and reupload over 1,000 digital downloads.

Red Dirt Queen Digital Design
Stati Uniti
Oltre 3 anni di utilizzo dell’app
28 agosto 2024

I don't know what the Devs did but this app is currently useless. Not only do new customers not get an email or a download link, but OLD customers lost access to their previous download links on their Order Status Page. This app literally does nothing now.

GOAT Tools
Stati Uniti
Oltre 2 anni di utilizzo dell’app
3 settembre 2024

If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature.
This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!

Smart D'sign Embroidery
Australia
Circa un anno di utilizzo dell’app
Data modifica: 2 settembre 2024

This app was coded in the middle ages and haven't been updated since! Here are 2 critical issues:

- It is not compatible with the new customer account, there is no way for your client to download the files they purchased from the Order page.

- You cannot HTML markup the email templates for Download Ready and for Updated Product, all you're left with is some crude text that looks like a badly formatted spam email

Digital Downloads app devs, are you still alive?

Design Warlord
Marocco
Quasi 3 anni di utilizzo dell’app
6 settembre 2024

Terrible doesn't allow me to upload the files successfully i keep getting message saying try again later.

Shopify community doesn't even bother to help either. I'm paying $20 per month for nothing.

Starwayillustrations
Regno Unito
Oltre un anno di utilizzo dell’app
17 agosto 2024

It's simply an insult to Shopify customers that in 2024 there is no native, properly functioning digital download app. Links do not appear after purchase and there is no link to download again in the client panel. looking for another solution.

No Name Studio
Polonia
8 mesi di utilizzo dell’app
Shopify ha risposto 19 agosto 2024

Hey there, thanks for the review. I can certainly see the benefit of Shopify having a native function for digital products without the use of an application. I am going to provide the feedback to our developers as a suggestion. We appreciate you taking the time to bring this to our attention. -Ollie, Shopify Support

2 ottobre 2024

This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.

Retrograde
Stati Uniti
11 mesi di utilizzo dell’app
3 novembre 2024

Don't hope for a good experience with this app. The 1 star reviews tell you everything you need to know, and stay clear! This app will not display a download link on the order confirmation page. Only an email will be sent. So many horror stories. Look elsewhere.

Epic Tutorials
Australia
1 giorno di utilizzo dell’app
9 settembre 2024

Recently application stopped working, no longer sends customers download links.

Corporate Snark
Stati Uniti
2 mesi di utilizzo dell’app
18 luglio 2024

DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.

Knot Another Hat
Stati Uniti
Circa 4 anni di utilizzo dell’app
Shopify ha risposto 23 luglio 2024

Hey, there! Thank you for taking the time to review Digital Downloads. While we still support the app, the scope of our support may be limited. If our support team confirms that an issue cannot be supported, you may consider using one of the third-party apps in the app store which you can find a list of here: https://shopify.link/vkM2. -Summer, Shopify Support