Digital Downloads , 363件のレビュー

  • 評価の36%は5つ星です
  • 評価の12%は4つ星です
  • 評価の16%は3つ星です
  • 評価の15%は2つ星です
  • 評価の21%は1つ星です

Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND


I uploaded the file, but i can't download the file!! Doesn't generated the email or downloadable link!

Vintage & Vintage
Shopifyが返信しました 2023年5月30日

Hi, there. Thank you for taking the time to share your experience. I recommend contacting our live support team through the Help Center ( so we can investigate this issue further. - Greta, Shopify Support


My customers haven’t been able to download the files once they make purchase. This does not make our store look good

Nonprofit Essential
Shopifyが返信しました 2023年5月12日

Hi, there. Thank you for getting in touch and sharing your app experience. I apologize for the inconvenience caused to you and your customers due to the inability to download purchased files. I suggest reaching out to our support team through the Help Center ( so we can look into this for you. - Victoria, Shopify Support.


I'm having issues with the app, it wouldn't allow me to add a file. it keeps going to an error page

Shopifyが返信しました 2023年5月12日

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into the error: - Blair, Shopify Support


What happened to the update file option? How do a replace/update a file now?
On the documentation page you still have the update/replace option but not in the app...

Shopifyが返信しました 2023年5月10日

Hi, there. This page was recently updated, but you can still replace a file in the Digital Downloads app by clicking the product you want to edit, and dropping the new file into the drop zone. You can also click “Add files” and the file you select will replace the existing one. I appreciate you letting us know about our Help Center documentation and I've put in a request to get that page updated. Thank you for leaving this review! -Erin, Shopify Support


The liquid variables (attachments) from the e-mail template are not working, How can I solve this????

Mundo Web
Shopifyが返信しました 2023年4月15日

Hi there, Mundo. Thanks for leaving your review for digital downloads. If you're looking for assistance with this issue, I recommend that you reach out to our Live Support team for help. You can use this link ( to get in touch with them. Thanks again for your review! -Imogen, Shopify Support


Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.

Shopifyが返信しました 2023年4月6日

Thank you for sharing your customers' experience with us! I have a solution for the Lite plan that will take customers to a download page rather than redirecting them to a store page. In the email template for digital downloads, try changing {{ attachment.shop_url }} to {{ attachment.url }}. If you require further assistance with this, please get in touch with our team here: -Sophia, Shopify Support


something is going very wrong today, I can't upload any files and it keeps saying failed to publish.

Update: Thank you for the quick response and fix! Everything is working great now :)

The Art of Cross Stitch
Shopifyが返信しました 2023年3月14日

Hi, there! Thank you for taking the time to write to us. For your upload issues, please reach out to our Live Team ( so they can take a closer look into your files to investigate these issues and help you find a resolution.- Mac, Shopify Support


I have a problem with uploading files can you help me
One or more of your files failed to save. Please try saving again

Shopifyが返信しました 2023年3月14日

Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. I understand that you're experiencing issues when uploading your files. Please ensure that your file sizes are no larger than 5 GB. If you are still having issues, we would like to help you look into this further. Kindly contact us directly using this link: We look forward to hearing from you. - Mac, Shopify Support


If I could upload MIDI Files for digital downloads this ap would be amazing! seems pretty stright forward though

Shopifyが返信しました 2023年3月8日

Hey, there! Thanks for leaving us a review for Digital Downloads! The app should support several different file types, so I recommend that you reach out to our Live Team ( so you can have one of our advisors assist you in real time with your options. Also, make sure that your files aren't greater than 5 GB in size! -Imogen, Shopify Support