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Not working at all at the moment. Do not install.
Hi there, thank you for taking the time to reach out. If you're having issues using Digital Downloads please contact our support team directly so that we can take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.
Thank you for sharing your feedback with us. I'm sorry to hear that your customers have been experiencing trouble downloading their files. I do see that we've responded to your emails, have you received those responses?
I wasn't able to replicate the issue on my end here. Nevertheless, I'd love to take a closer look into this for you to see what we can find out. I've gone ahead and sent you another email requesting some more information to get to the bottom of this. Please let me know here if you have don't receive it - otherwise, I look forward to continuing our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support
It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!
We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re-download their files would be beneficial for both them and you, and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
App works to do the essentials of attaching digital products to a purchase. I wish it were more upfront on its file size limitations. Keep in mind this is a free app so if you'd like more bells and whistles look elsewhere.
It's a good app but unfortunately the links of the digital downloads are broken now. sometimes the links inside the form and inside the e-mails are missing a "/download" path at the end. Please fix it. I will give you 5 stars then.
Hey, there. Thanks for taking the time to leave a review for Digital Downloads. It sounds like you may be experiencing an email template issue with your digital downloads app, as the emails that send by default do provide a link that should be clickable and allows for a proper file download. I recommend that you reach out to the Live Support Team via thia link here (https://bit.ly/2AWw5VA) so they can assist you with troubleshooting this and real-time, and can look into the settings of your app to determine a potential cause. -Imogen, Shopify Support
This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.
Hey, there. Thanks so much for taking the time and sharing this feedback with us. We understand that being able to send updates when there's a high volume of customers or purchases is important to you, and we'd be more than happy to share your feedback on performance improvements with our development team. Cheers. -Elias, Shopify Support
It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they promised that I could use digital downloads. now I can't use it ... I found other apps, they are paid and now I have to pay almost 50 dollars a month for this ... I'm very disappointed ...
Hey, there! I'm sorry to hear you're having these issues with the app - this is certainly something that we'd like to look into for you. Please contact our support team and provide some screenshots or examples of the issues, so that they can have our technical team take a look for you: https://help.shopify.com/en/questions. Cheers. - Brie, Shopify Support
The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!
So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.
Hi there. Thank you so much for taking the time to leave this review and provide us with your feedback. We are sorry to hear you are experiencing this issue, however. I hope that our live support team is able to take a closer look once they receive the screenshots you took.
That said, something else you can try is re-installing the app to see if you are still getting the same issue upon re-installation. I also suggest clearing all your browser history, cookies and cache before doing so. Thanks again for your review! -Marty, Shopify Support.
This app is awful, if you have markets you cannot even set a different email per language. The sender domain is the Shopify domain and not my own domain. There is no option to migrate files, all our downloads had to be done manually. Terrible!
Hi there, thank you for your review. We appreciate you taking the time to provide us with your feedback for the Digital Downloads app and how it can be improved. I will be sure to pass on your comments to our development team for their consideration. Victor, Shopify Support