レビュー (483)

総合評価
2.7
評価レベルごとの件数
  • 評価の31%は5つ星です
  • 評価の12%は4つ星です
  • 評価の16%は3つ星です
  • 評価の15%は2つ星です
  • 評価の26%は1つ星です
2018年9月6日

Awesome app. As you can see all of the bad reviews are from way back years now. This app has improved a lot now!

Tshirtfella Store
フィリピン
アプリの使用期間:1年以上
2023年8月21日

Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.

HardPeach
スペイン
アプリの使用期間:2年以上
2020年4月23日

It has worked well for me so far. I have about 50 digital products (I sell watercolor clipart packs) and so far I have had no issues. I've had this app for about 6 months so far and so far so good. Thank you!

Sunny Blossom Designs
アメリカ合衆国
アプリの使用期間:1年以上
2016年6月22日

SUPER simple to use and lets you upload any kind of content to the cloud very useful love it!

Chemseal Pixelsupply
アメリカ合衆国
アプリの使用期間:1年以上
編集日:2020年12月6日

If I could give this app zero stars I would. First off my attachments were wiped from all my products over 1700...they say the app does not store the attachments anywhere so there is no way to retrieve them. Secondly when I open the app it shows all my products have an attachment when hardly any of them do at this point. This has been a complete and total nightmare and has cost me big time in loosing sales. Considering this app is made by shopify I am pretty shocked at how bad it is. I would not recommend this app to anyone. Oh and I have also reached out twice with no response.

On The Fritts Designs
アメリカ合衆国
アプリの使用期間:2年以上
Shopifyが返信しました 2020年12月11日

Thank you for leaving this detailed review. It sounds like you've had a really difficult time with Digital Downloads, and I'd like to speak with you directly to look into this situation and ensure you receive the support you need. I'm going to reach out to you via email so that we can discuss this further. I'll be in touch soon! - Rae, Shopify Support

2021年8月21日

Used to work great. Now all of a sudden it doesn't work with Shopify Lite even though it says it's compatible. Customers are given an error message that says "shop doesn't have a website yet" when they click the link in their email to download their purchase.

Healing in the Hebrew Months
アメリカ合衆国
アプリの使用期間:2年以上
Shopifyが返信しました 2021年8月24日

I'm sorry to hear that you've had this issue but thank you for notifying us of this here in your review. The app can still be used for merchants on the Lite plan, although this error can occur when the app is pointing the customer back to an online store link that does not exist.

To prevent this from happening, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}. This should bypass the need for the customer to visit the online store and instead send them a direct link to download the file.

I hope this helps, but if you are still having issues please contact our support team directly for further assistance: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your store and look into resolving this issue for you. -Victor, Shopify Support

編集日:2021年1月21日

Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP

THE PRINTABLE CØNCEPT™
カナダ
アプリの使用期間:6年以上
Shopifyが返信しました 2021年1月25日

Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you soon! - Oliver, Shopify Support

2023年8月5日

I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital files to MOVE. So upsetting.

Parker on the Porch
アメリカ合衆国
アプリの使用期間:6年以上
Shopifyが返信しました 2023年8月8日

Hi, there. Thanks for taking the time to leave your review here with us. I'm sorry to hear of the recent issues you're experiencing with our Digital Downloads app, along with the negative experience you've had with our internal support team.

I apologize if the Support Advisor you were speaking with initially didn't offer the proper support that you were looking for. While I know that your initial attempt at contacting our team wasn't ideal, we'd love to have another try at assisting you. To do this however, we would need you to reach out to our live support team so that we can authenticate you against the correct store, in order to securely access your account and help investigate the issues in more detail.

I understand that you may have reservations about contacting our live support team once more, though I can assure you that all of our team members intend to help as best as we can.

So from here, please login to your store on our Help Center: https://shopify.link/VRd6 to start the contact process. Just a note that it'll be helpful if you can share specific examples or screenshots of the errors that both you and your customers are seeing, to help our live support team effectively proceed with the most appropriate troubleshooting on your account. Thanks! -Kimi, Shopify Support

2017年9月10日

My customers can get their programming so much easier than before. Great and easy app to use and edit. Gotta Try It! Aloha!

Kawikados
アメリカ合衆国
アプリの使用期間:1年以上
2020年11月4日

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

Snarky Crafter Designs
アメリカ合衆国
アプリの使用期間:6年以上
Shopifyが返信しました 2020年11月5日

Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support