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this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.
Not working at all at the moment. Do not install.
Hi there, thank you for taking the time to reach out. If you're having issues using Digital Downloads please contact our support team directly so that we can take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
The app is now showing up as "Unsupported" with a warning message in the settings page that says the following.
"This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."
I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with downloads. Then they said I should contact the developer...
Incase you missed that. Digital Downloads IS a Shopify App and I contacted Shopify to have them tell me to contact Shopify...
In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...
Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. I would suggest contacting our support team again with examples of this issue so we can take another look, but if the error persists you can look into other apps that allow for digital files to be sent to customers. -Victor, Shopify Support
Keep getting message that says this app may not work as expected, it needs to be updated by App Developer.
which is Shopify.
you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.
Thank you for your review. You are free to continue using the Digital Downloads as long as it continues to work for you, and can ignore this banner if this is the case. We appreciate your feedback on this. -Victor, Shopify Support
App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.
Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this case, please reach out to our support team and reference the previous ticket number to request a follow-up. We will be more than happy to take a closer look at your situation and provide further assistance. We appreciate your patience and understanding. -Mac, Shopify Support
There's no protection on the download link, so anyone can download the files without needing to register or buy them. They can also be copied and shared in chats and on social media.
The App works as advertised BUT if you have a product with say 100 variants and you want to add a file to the order completion for download Even though all the variants use the same file you have to upload a file for every variant when there is only 1 file you want to use, so shopify again want you to upload hundreds/Thousands of the same file to there servers????????????
Adding a single product without variants is not an option as recommended by Shopify. That's will not work and if it did it's just a band aid for a botched piece of coding
Hi, there! Thank you for sharing your feedback. You do need to upload separate files for each variant, since in most cases you would be uploading a different file for each. If you're using the same file for all your variants, I recommend creating one product without variants. You can check out this help document (https://shopify.link/BWzd) for more information! - Greta, Shopify Support
This app is awful, if you have markets you cannot even set a different email per language. The sender domain is the Shopify domain and not my own domain. There is no option to migrate files, all our downloads had to be done manually. Terrible!
Hi there, thank you for your review. We appreciate you taking the time to provide us with your feedback for the Digital Downloads app and how it can be improved. I will be sure to pass on your comments to our development team for their consideration. Victor, Shopify Support
It's broken again. Customers don't receive download link.
Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: https://shopify.link/vRnL. -Victor, Shopify Support