Digital Downloads , 390件のレビュー

総合評価
2.8
評価レベルごとの件数
  • 評価の34%は5つ星です
  • 評価の13%は4つ星です
  • 評価の16%は3つ星です
  • 評価の15%は2つ星です
  • 評価の22%は1つ星です
2020年7月5日

DOES NOT WORK ON MOBILE - have to direct customers to download from a computer constantly. Make this work on mobile and it would be great, make it possible to attach multiple files and it would be fantastic.

Debt Free Charts
アメリカ合衆国
アプリの使用期間:2年以上
Shopifyが返信しました 2020年9月1日

Thank you for taking the time to leave a review and share your feedback. I think there may be some workarounds we can explore together so I've gone ahead and sent you an email to discuss this further. Hope to continue the conversation on this there! - Oliver, Shopify Support

2020年10月31日

This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.

Miasma Records
ポルトガル
アプリの使用期間:1年以上
Shopifyが返信しました 2020年11月3日

Thank you for taking the time to provide your feedback here. I'd like to hear more about the types of features that you'd be interested in seeing here, so I'll follow up with you via email for some more details. Cheers! - Brie, Shopify Support

2021年3月6日

It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!

www.HairPerfexion.com
アメリカ合衆国
アプリの使用期間:9ヶ月
Shopifyが返信しました 2021年3月16日

I'm glad to hear that you're enjoying using the app but am sorry to hear about these slow delivery speeds! I would recommend reaching out to our support team directly so that you can be authenticated on your store, and this issue looked at more closely for you: https://bit.ly/2AWw5VA.

Thank you for taking the time to write your review and provide us with your feedback. -Victor, Shopify Support

2020年10月23日

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

NFP Sports CT West
アメリカ合衆国
アプリの使用期間:1年以上
Shopifyが返信しました 2020年11月5日

Hi, there! I'd be happy to take a closer look into this for you. The one thing that comes to mind is the customer having some sort of filter that began marking the digital deliveries as spam. I'll follow up with you via email so we can do some troubleshooting together. Talk to you soon! - Oliver, Shopify Support

2020年4月11日

I'm pretty new on shopify, trying to sell some digital products, and I've been trying to understand why I can't display the link on the check out page and after spending hours on the issue I realized that there is something wrong with the app. It simply does not provide the digital download link at checkout. Needs to be fixed.

SavingNil
トルコ
アプリの使用期間:約2年
2020年5月3日

I have a lot of complaints about exceeded downloads that were not actually downloaded, I have issues with files somehow disappearing after being uploaded successfully without notification, I have issues of orders not being completely fulfilled causing me to manually fulfill them. Currently, they are trying to help find out the issue, I will give it at least 3 stars right now as they are trying to find the issues and the app is not totally a waste of space. But once they get MAJOR issues of sending fixed I think it would easily be a 5 star app if it stays with consistency.

J9 Designs, Inc.
アメリカ合衆国
アプリの使用期間:約2年
2019年8月2日

God I hate shopify. First, why do i have log in AGAIN in the same browser that I just logged into my "store". I came to shopify when I was in a bind, now Ive just been lazy. Ive lost 2k a month in sales since coming here. Google doesn't even have me indexed any more!!!! wtf. I was number 1 in my category on google search before I came here..back to current problem. How the .... do I view my digital download files that I uploaded? you would think this would be a normal request, or at least a simple way to access the files so I can see what up there. I am sure it is a simple 1 2 3 click here select that then click there..but I cannot find it. This little addon is working perfectly, but it lost something in it's navigation functionality. it's been...shopified.

AITExam.com
アメリカ合衆国
アプリの使用期間:2年以上
2018年10月31日

I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch.

And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. Until, that is, your customers complain that that they never received the download link for the product that was blatantly described as an "instant download." To them, it feels like a bait and switch. And I have no doubt that this glitch is affecting my conversion rates, because once a customer goes to checkout, if the file has been deleted by the app, it tells them that their "download" product will be delivered in 6-8 business days! Hello, abandoned carts.

I continue to work with support to get this issue resolved. So far, nothing has worked. Am I the only one experiencing this glitch?

Wild Truth Design Co
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2020年3月4日

This app works did not work for us. It would be nice to be able to use an upload in more than one purchase option. I'm sure the support team will get it working soon.
https://avroliner.com
https://www.kinkytoy.store

Avroliner Project
カナダ
アプリの使用期間:2年弱
2019年8月6日

For my clients that download on desktop, this app works great. But for clietns that download my contents on their mobile, this is not working... Does anyone have better solution for digital downloads?

Trendy Visuals
ブラジル
アプリの使用期間:1年以上