Digital Downloads , 436件のレビュー

総合評価
2.8
評価レベルごとの件数
  • 評価の33%は5つ星です
  • 評価の13%は4つ星です
  • 評価の16%は3つ星です
  • 評価の15%は2つ星です
  • 評価の24%は1つ星です
2017年2月8日

Works well,
Would like to see:
CDN Option for an external link
Ability to select from something already uploaded
Not having to upload a pdf (in my case) for each variant
Direct link to downloadable product from My Account page

Dpaw
オーストラリア
アプリの使用期間:15日
2018年1月3日

Great app! But there needs to be a way to limit individual customer downloads. Pleas make this update!!!!!!

Etextbookbargains
アメリカ合衆国
アプリの使用期間:15日
2021年4月12日

The downloads are taking really long to process for customers. Digital downloads are not made immediately available for customers. Customers want their downloads immediately, and this makes it hard for them to want to purchase items from the site.

KVtheWriter Shop
アメリカ合衆国
アプリの使用期間:11日
Shopifyが返信しました 2021年4月21日

Thank you for getting in touch and for sharing your feedback with us here. There is an option within the app's settings to allow for immediate download of the digital product once it has been purchased, so you'll want to ensure this option is enabled if you want the customer to receive their download link immediately: https://bit.ly/3e2fjEf. -Victor, Shopify Support

2020年9月29日

Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!

Next Door Specials
アメリカ合衆国
アプリの使用期間:4日
Shopifyが返信しました 2020年10月2日

Hi, there! You'll want to make sure that you've selected the correct fulfillment settings in your Digital Downloads app. Navigate to Apps > Digital Downloads > Dashboard, and click on the name of your digital product. Next, click on the settings icon > Settings, and make sure it's set to manual and not automatic. That should resolve this for you, but feel free to contact our support if it doesn't: https://help.shopify.com/en/questions. - Brie, Shopify Support

2019年9月16日

Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.

stacyheyman
ニュージーランド
アプリの使用期間:4日
編集日:2021年7月13日

MAJOR BUG It has one major problem which needs to be corrected to improve the quality. It is not synced with the Shopify Products Admin. When we delete any product from Shopify admin, it doesn't get deleted from the digital download app. Even we cannot delete it manually afterwards. One more major issue is in my case that its showing duplicate attachments in my digital download dashboard. Means it is showing 2 rows for the same product in the Dashboard Page. When I try to delete one the one is still showing. Its very confusing... it must be rectified as its a bug..

Future in Hands
インド
アプリの使用期間:8日
Shopifyが返信しました 2021年7月27日

I am sorry to hear that you've experienced these issues with the Digital Downloads app but thank you for providing us with your feedback here. I can see why these bugs would be an annoyance and I will be sure to pass your comments on to our development team. Merchant feedback plays a big part in how the Shopify platform and our apps develop over time so we appreciate you getting in touch here. -Victor, Shopify Support

編集日:2020年1月26日

I have mixed feelings with this app. It's great that it's free and it does the job (recommended for e-books) you can set download limit to discourage illegal forwarding, BUT the limit what causes the trouble.
I get customer complaints every day that the download button didn't work and because they tried clicking on it many a few times, they exceeded the limit.

They didn't actually download the file but the app thinks they did.
This might be a device issue on their end but it's definitely something the developers should look into.
Setting the limit to unlimited still causes them negative customer experience because after they pay for a product, they get a download button that either works or not.

If this issue gets fixed, I'll give 5 stars immediately!

Rimóczi Zsófi
ハンガリー
アプリの使用期間:8日
2019年6月28日

NOT working! Promising the setup was, maar it does not what it promises...

404 Page Not Found
The page you requested does not exist.

Village Publishers Holland
オランダ
アプリの使用期間:3日
2015年10月20日

This app is almost perfect - just one glaring omission. Why can't customers who are logged into their account download their items from their order page? I know it's possible because both Etsy and Craftsy have that feature. I hope this is something in the works for the future. Otherwise everything is fantastic - great interface and very easy to use.

Shiny Happy World
アメリカ合衆国
アプリの使用期間:8日
2023年2月28日

It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a desktop, by the way. Can't imagine the headache of a mobile download.

Why bother having these apps at all if no one is maintaining or checking to see if there are incompatibilities?

Fatty Pancake
アメリカ合衆国
アプリの使用期間:6日
Shopifyが返信しました 2023年3月8日

Hey, there. Thank you for leaving us a review for Digital Downloads, and providing us your feedback on how we handle our apps. Our Developers are passionate about the quality of the products they release, and maintaining and improving those products over time. If you have any suggestions for us to pass to them on how to improve Digital Downloads, we're happy to pass it along to time.

For your download issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can dive into your account and investigate these issues and help you find a resolution. -Imogen, Shopify Support