レビュー (485)
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評価順
The app shows unsupported and dropped all of our download files?
Hi there, thanks for reaching out. If your files have disappeared and the app is now showing as unsupported, please contact our support team directly so we can look into this for you: https://shopify.link/vRnL. -Victor, Shopify Support
**THIS APP IS NOT BEING UPDATED BY THE DEVELOPER DO NOT USE**
Thanks for your review! While it is true that our Digital Downloads app is in maintenance mode, we will still implement critical security fixes or fix widespread bugs. -Olivia, Shopify Support
Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.
Hi, there. Thank you for sharing the feedback. Safari and Chrome are two of our supported browsers. However, if the issue is persisting with the updated browsers, then I'd recommend getting in touch with our Support team directly here: https://bit.ly/3cJkx8V. Thanks! -Elias, Shopify Support
Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.
If I could give this app zero stars I would. First off my attachments were wiped from all my products over 1700...they say the app does not store the attachments anywhere so there is no way to retrieve them. Secondly when I open the app it shows all my products have an attachment when hardly any of them do at this point. This has been a complete and total nightmare and has cost me big time in loosing sales. Considering this app is made by shopify I am pretty shocked at how bad it is. I would not recommend this app to anyone. Oh and I have also reached out twice with no response.
Thank you for leaving this detailed review. It sounds like you've had a really difficult time with Digital Downloads, and I'd like to speak with you directly to look into this situation and ensure you receive the support you need. I'm going to reach out to you via email so that we can discuss this further. I'll be in touch soon! - Rae, Shopify Support
Used to work great. Now all of a sudden it doesn't work with Shopify Lite even though it says it's compatible. Customers are given an error message that says "shop doesn't have a website yet" when they click the link in their email to download their purchase.
I'm sorry to hear that you've had this issue but thank you for notifying us of this here in your review. The app can still be used for merchants on the Lite plan, although this error can occur when the app is pointing the customer back to an online store link that does not exist.
To prevent this from happening, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}. This should bypass the need for the customer to visit the online store and instead send them a direct link to download the file.
I hope this helps, but if you are still having issues please contact our support team directly for further assistance: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your store and look into resolving this issue for you. -Victor, Shopify Support
Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.
Thank you for sharing your customers' experience with us! I have a solution for the Lite plan that will take customers to a download page rather than redirecting them to a store page. In the email template for digital downloads, try changing {{ attachment.shop_url }} to {{ attachment.url }}. If you require further assistance with this, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.
Hi, there! I'm sorry to hear that you've had trouble contacting us - our support is experiencing large volumes of requests at the moment, so it may take longer than usual for someone to reply if you've reached out via email. If you need urgent support, I'd suggest starting a live chat with us, or reaching out on Facebook or Twitter.
We typically recommend using the admin with Google Chrome, however you should be able to use the app in Safari without any issues if you prefer that browser. You likely need to clear your Safari cache and cookies or disable a browser extension or ad blocker - I'll reach out to you via email shortly and we can do some troubleshooting together. Speak soon! - Brie, Shopify Support
A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.
I should have listened to the reviews. Worked for an hour to get the app going with a product then it wouldn't deliver the download. Awful! Shopify should have something better than this do deliver digitals!