Digital Downloads , 402件のレビュー
It's broken again. Customers don't receive download link.
Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: https://shopify.link/vRnL. -Victor, Shopify Support
Läuft nicht! Die letzten Jahre nie pPobleme gehabt und heut, wo die große Eröffnung ist funktioniert es nicht! Digitale Produkte werden nicht versendet und ich hab mehr Arbeit als alles. Deinstallieren bringt da auch nix
nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
IDk how to remove it.
Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: https://shopify.link/qLKl so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support
App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.
Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this case, please reach out to our support team and reference the previous ticket number to request a follow-up. We will be more than happy to take a closer look at your situation and provide further assistance. We appreciate your patience and understanding. -Mac, Shopify Support
Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.
Thank you for taking the time to write your review and we appreciate your feedback on how we can improve the Digital Downloads app. -Victor, Shopify Supprot
Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.
Has been working fine in the background for nearly 3 years, ok customers couldnt access downloads in their account page, but at least I could fairly quickly resend download links on the odd occasion there was an issue. Latest update has resulted in constant 'There has been an error, the developer has been told' messages, the app regularly tells me it isn't installed. Clicking the 'Resend Download Link' on customer order page causes an error. Loading the downloads and manually generating a download link does the same. How an update that is so damaging to the app ever got released I do not know. Waited patiently to see if a patch was forthcoming, doesn't look like it... AVOID
Thank you for leaving a review and sharing your experience. If you haven't spoken to our support team about this yet, please reach out to us here (https://bit.ly/2AWw5VA) so that we can look into the issues you're having. We'd be happy to help you out with this. -Erin, Shopify Support
The app never worked from day 1. This is very problematic for a new store like mine. Just don't offer this if you can't develop a working app. Support instructed me to uninstall and reinstall. Waste of time.
Hi, there! Thanks for your review and I'm sorry to hear you're having trouble with our app. Uninstalling and reinstalling is a common troubleshooting step that we recommend with our apps and third-party apps.
I recommend getting back in touch with us here (https://bit.ly/2AWw5VA) so we can investigate the issue you're having further. Thanks again! - Greta, Shopify Support
Constantly issues happening, files not working, etc.
Hi, there. We appreciate you leaving a review. If you're having trouble with this app our support team would be happy to help here: https://shopify.link/vRnL. This guide may be able to help you out in the meantime as well: https://shopify.link/vaWl. -Erin, Shopify Support