Digital Downloads , 437 recensies
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A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.
Basic functionality is missing and the app is not updated by the developer. I gave the following feedback several months ago: 1) You should be able to remove uploads 2) You should be able to set a fixed download expiration date after a purchase (e.g. 30 days) 3) You should be able to download from a purchased download-link even after a product has been deleted in store 4) You should be able to have different languages in the download mail 5) You should be able to send a file instead of a download link 6) You should be able to open the app in the Safari browser. I hope you will implement some of these features soon. 7) A column with “Upload Date” could also be useful in the dashboard. 8) And a column with "Sales Download Completed %” so you could see how many of the buyers that succeeded in downloading 9) And a column with a status on the product (as just implemented with "active" and “drafted”) with the addition of “deleted” 10) Name should be “product” and another column should be “variant” instead of the “-“ separator 11) “Attachment” should be renamed to “attachment file name”
Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so that our team can get a better idea of the features that merchants like yourself are looking for. - Oliver, Shopify Support
I should have listened to the reviews. Worked for an hour to get the app going with a product then it wouldn't deliver the download. Awful! Shopify should have something better than this do deliver digitals!
I sell greeting cards with a total of 5 pdf's. Just came to find I can only attach one file per listing. This app is not suitable for that I suppose.
Hey, there. Thank you for reach out and sharing this feedback. While you can only attach one file per variant, you can use a .zip file or another file archive format to bundle multiple files together (https://bit.ly/3pDsqkJ). This way, you're able to include all 5 of your greetings cards in one listing. Cheers! -Elias, Shopify Support
I can attach things just fine, but the customers never get update emails if a product they bought gets updated with a new file. Support is looking into it. Update: It's been 1 month and no word from Shopify Support. The last correspondance made it very clear that this app is not part of what you are paying for when using Shopify and they said that this app isn't made for sending out update emails. They know what the issues is but basically said not to expect a fix. They also said that they do not take any responibility if this apps hurts your business.
Thank you for reaching out and posting your feedback here, and I'm sorry to hear that you've experienced this issue. My understanding is that customers should be receiving this email when a new file is updated, so this does sound like a bug or technical issue; I'm glad that you have reached out to our support team and I hope that they are able to resolve this for you. -Victor, Shopify Support
Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.
App currently does not allow you to add downloads to a product, at least for me. Has worked well in the past but now is not functioning.
Only allows you to add one digital product. This app is not for anyone needing to upload several live downloadable products.
Hey, there! To clarify, you're welcome to add multiple digital products, however you'll only be able to add one attachment per product. If you need multiple attachments on the same product, you can always use an archive file type that contains multiple files, such as a .zip. Hope that helps! - Brie, Shopify Support
Doesn't work. Tried to use this to upload png files for sale and it just keeps saying add product once i hit add digital file. Set on a loop
Thank you for writing your review and for letting us know that you're having this issue. I would recommend uninstalling and reinstalling the app to see if that solves the problem, but if not, you can contact our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I agree with the last two reviews. This app was PERFECT when it allowed for manual fulfillment at a later date, but sent the download immediately upon checkout completion. Now, that functionality has been changed / disabled and support has given me a similar response, stating that functionality was incorrect (although, sounds like at least a few of us didn't think so). Maybe let the app do what customers want, even if it wasn't the original intent?