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I don't know what happened but all of a sudden everything fails to publish. even a small 10kb photo fails to publish. I have no way to sell products now. Really need this fixed
Hi there, thank you for your review. Please contact our support team about this issue so we can authenticate you on the account and investigate this issue in more detail: ...
There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We ...
Has been working fine in the background for nearly 3 years, ok customers couldnt access downloads in their account page, but at least I could fairly quickly resend download links on the odd occasion there was an issue. Latest update has resulted in constant 'There has been an error, the developer has been told' messages, the app regularly tells me it isn't installed. Clicking the 'Resend Download ...
Thank you for leaving a review and sharing your experience. If you haven't spoken to our support team about this yet, please reach out to us here (https://bit.ly/2AWw5VA) so ...
Works great for what it does. Would love to see a feature of bundling already uploaded files into new products. Saves Shopify storage and makes my life easier. Much easier also to avoid duplicates. That's the only thing I am missing. Everything else works well.
If it was more customisable it would be 5 stars. I would like to have unique product update email templates for each product... please :)
I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no ...
Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: https://bit.ly/2IIqtCq. If you're looking to attach ...
Hi. it's a really nice app.
what Maximum upload file size for a single product and all the products?
Glad to hear you're enjoying the app so far! The maximum upload file size is 5GB. There is no total maximum. Hope that helps! - Brie, Shopify Support
I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch.
And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. ...
I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we ...