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Works about 75 percent of the time. Doesn't always send out the emails which is a pain and a hassle.
I sell knit kits that include the yarn and the digital pattern. We have over 1500 sku's and most products have over 15 different color variants which means I have to upload the pattern for each variant! Not fun. Plus I have to go back into the digital download app and adjust the settings for a manual fulfillment for EACH PRODUCT! If they would make it easy to do a bulk digital download and a bulk manual setting I would give this 5 stars. Right now, it is the most time consuming part of my website.
Great app, easy set up, no problems at all with it.
Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.
Thank you for sharing your customers' experience with us! I have a solution for the Lite plan that will take customers to a download page rather than redirecting them to a store page. In the email template for digital downloads, try changing {{ attachment.shop_url }} to {{ attachment.url }}. If you require further assistance with this, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.
Hi, there! I'm sorry to hear that you've had trouble contacting us - our support is experiencing large volumes of requests at the moment, so it may take longer than usual for someone to reply if you've reached out via email. If you need urgent support, I'd suggest starting a live chat with us, or reaching out on Facebook or Twitter.
We typically recommend using the admin with Google Chrome, however you should be able to use the app in Safari without any issues if you prefer that browser. You likely need to clear your Safari cache and cookies or disable a browser extension or ad blocker - I'll reach out to you via email shortly and we can do some troubleshooting together. Speak soon! - Brie, Shopify Support
A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.
I have a lot of complaints about exceeded downloads that were not actually downloaded, I have issues with files somehow disappearing after being uploaded successfully without notification, I have issues of orders not being completely fulfilled causing me to manually fulfill them. Currently, they are trying to help find out the issue, I will give it at least 3 stars right now as they are trying to find the issues and the app is not totally a waste of space. But once they get MAJOR issues of sending fixed I think it would easily be a 5 star app if it stays with consistency.
App works to do the essentials of attaching digital products to a purchase. I wish it were more upfront on its file size limitations. Keep in mind this is a free app so if you'd like more bells and whistles look elsewhere.
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
Works great for me, takes away a big headache.