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This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email each customer individually their items. It’s time consuming and inefficient. I’m looking for a new app to begin using because I cannot deal with this one anymore.
Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required thus far.
I appreciate that you've not been happy with the help you've received, but I would encourage you to contact us again if you're still having problems and wish to use the app. If the download links aren't working properly this should be something we can troubleshoot. You can contact our support team directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through
Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to dig into this issue further for you - can you please create a live support ticket here: https://bit.ly/2AWw5VA.
Thank you -Ivy, Shopify Support
Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.
I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.
This app is almost perfect - just one glaring omission. Why can't customers who are logged into their account download their items from their order page? I know it's possible because both Etsy and Craftsy have that feature. I hope this is something in the works for the future. Otherwise everything is fantastic - great interface and very easy to use.
**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.
Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. Have you reached out to our Support Team: (https://bit.ly/38VPpi9) regarding your customers' inability to download attachments? We're here 24/7 to provide technical support and business coaching to our merchants.
While I don't have additional information regarding Facebook's processes for reviewing advertisements, I did notice that "Subscriptions and digital products" are prohibited as per their public Commerce Policies here: (https://bit.ly/3o0z6YY). Is it possible that your attachments fall into this category?
I've gone ahead and sent you an email to gather more information regarding the technical issues your customers have been facing with their digital downloads. Let's get to the bottom of this and ensure everything is operating as needed for your business. Hope to hear from you soon! - Ryder, Shopify Support
No multiple downloads for customers possible!
Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support
PCゲームのDownload販売をするためにこのアプリを導入しました。
Download回数制限など、最低限の機能はついています。
ただ、shopify本体の注文履歴は削除できますが、このアプリ内のorder履歴の削除は出来ません。
アップデートの希望が一つあります。
Downloadのリンクの有効期限を、○○日後まで有効というような設定が欲しいです。
Digital Downloadersを使ってみて
結論でいえばDigitalコンテンツの販売がこのアプリを使うと簡単に実現します。とても便利でオススメします。
ただし問題点も多く混在します。まず商品リストの商品名を変更するとアプリのリストに反映されない！つまり商品名は永遠に訂正できない！
アップロードしたアタッチメントデータを削除しないで商品を削除すると、アプリのリストに削除した商品名が永遠に記載され続ける！
商品全て削除削除し、新規作成しない限り訂正手段がない！その場合、順番も変えれないのでチェックリストとして機能しない！
など、考えられないバグが存在します。このような問題があるので使用に際して、気楽に商品名を入力するとあとで訂正するのに大変な労力が必要なので使用する方は、この点を十分注意してください。
この点がなければ、とても機能的に優れてアプリなので早急の改善望みます。
stopped working..can't add any more digital products..was working when i first installed it...don't know what happened..