Digital Downloads

So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.

For my clients that download on desktop, this app works great. But for clietns that download my contents on their mobile, this is not working... Does anyone have better solution for digital downloads?

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.

I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

Ok yes it's free, but it's annoying that when uploading and saving the file I get that kitten and 404 page and have two do it twice to work, I swear that kitten would have got it now if it was real.
Also why not a link where the customers can see there download ( new and used) on the customer account page, and emails going to spam, customers complain the chart has not been sent when it has then I get customers complaining.
Could be one of the best apps on shopify if they listened to us reviewers

Would get 5 stars easily if it could do the following:
* Allow users to get download link when they login to the store. It makes no sense how they can get tracking for their physical items through their account but cannot get a link to their digital download.
* Update fulfillment fields with link to download. This will allow anyone using the API to get and display the download link to customers.

I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.

God I hate shopify. First, why do i have log in AGAIN in the same browser that I just logged into my "store". I came to shopify when I was in a bind, now Ive just been lazy. Ive lost 2k a month in sales since coming here. Google doesn't even have me indexed any more!!!! wtf. I was number 1 in my category on google search before I came here..back to current problem. How the .... do I view my digital download files that I uploaded? you would think this would be a normal request, or at least a simple way to access the files so I can see what up there. I am sure it is a simple 1 2 3 click here select that then click there..but I cannot find it. This little addon is working perfectly, but it lost something in it's navigation functionality. it's been...shopified.

It's a very great start to a digital delivery service. It is a bit clunky and would be very nice if we could load more than one file to be downloaded. It would cut down on a lot of support time spent describing to people how zip and pdf files work. It would be even better if we could also have this just integrated into the listing instead of having the separate app. All in all, it's pretty cool if you only have one file. Thank you so much for your work. Please keep on improving. Excellent start.