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Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers
Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support
It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.
Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support
Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.
Works fine for me. After they pay it provides the Download LINK on the thank you page. It is just not sending an email with the download links. So its still functional.
I have problems with this app! Customers do not receive download links
The good point is it's using Shopify domain to send emails, which has a good reputation and avoid your download emails to end in the junk.
The other good thing is the fact that your files are hosted on the Shopify server and you have a use limitation per download (5gb).
On the other end, the app needs some necessary improvement : a file manager to avoid duplicates, fix the download on purchase page...
used for ages but very glitchy and big files are nearly impossible to upload
Recently application stopped working, no longer sends customers download links.
Why doesn't this app use my shop's email address while sending?
They say to ignore the old reviews and things have changed but I can't see how.
I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!