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I uploaded the file, but i can't download the file!! Doesn't generated the email or downloadable link!
Hi, there. Thank you for taking the time to share your experience. I recommend contacting our live support team through the Help Center (https://bit.ly/2AWw5VA) so we can investigate this issue further. - Greta, Shopify Support
Needs to have an API to programmically upload files to product!
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Leider funktioniert die App nicht richtig.
Meine Kunden erhalten die Download-Mail
nur wenn ich Sie manuell auslöse.
Zudem fehlt in der Mail der Downloadlink.
Auch auf der Bestellübersichtsseite werden die Downloads nicht korrekt angezeigt.
Warum funktioniert diese App nicht? Ist grundsätzlich ja sehr simpel aufgebaut.
Support wäre hilfreich.
Real easy to use.. cant wait to see how it performs on a sale!.... adding the watermarking app too so my images are protected.
Problems, problems, problems. Use the other Digital Downloads apps instead. I changed to one of the other ones and it worked straight away.
Hey, there. Sorry to hear that you've encountered so many problems with our app. If you run into any issues with our app, our Support team is always available to assist you. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3eNr2bD) and log into your account to create a support request. Cheers! -Elias, Shopify Support
very first time i installed it, i added a free download to see if it would work. it does not work, even for something free. i emailed the developer and i hope they fix it. i also believe that Shopify should delete apps that do not function after X amount of time to save business owners the hassle.
It doesn` t work. I tried to upload a pdf several times and never works. The link dont refresh and i cant open the link to upload the documents
Thank you for reaching out and writing your review, and I am sorry to hear that you are having this issue when trying to use the Digital Downloads app. I would recommend uninstalling and re-installing the app to see if this helps, but if the problem persists you can contact our support team directly for further assistance on this: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Works for us! Thanks, Shopify!
I like the app and works well. Is there any way to translate to Spanish the text that appears in the checkout? "You will also receive an email with download links for your digital purchases"
Thank you for writing your review and for providing us with feedback on your experience using Digital Downloads. I'm glad to hear that you like the app and that it is working well for you as you sell digital products online.
At this time it is not possible to translate the phrasing within the app to languages other than English, although I can of course see why this would be beneficial to your business if you're selling products to customers in Spanish-speaking countries. I will be sure to pass your suggestions onto our development team for them to review.
Thanks again for reaching out and I hope the app continues to be of use to you and your business moving forward. -Victor, Shopify Support
Watched the youtube video and did exactly the same way, but I cant see any upload file button on the app after adding product