Caractéristiques
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Basées aux États-Unis
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Utilisation directe dans l’interface administrateur Shopify
À propos de cette application
Lancement
16 novembre 2012
Langues
anglais, danois, allemand, espagnol, finnois, français, italien, japonais, coréen, norvégien (Bokmål), tchèque, néerlandais, polonais, portugais (Brésil), portugais (Portugal), suédois, thaï, turc, vietnamien, chinois (simplifié), et chinois (traditionnel)
Catégories
Digital DownloadsDigital Downloads simplifie la vente de fichiers numériques, depuis votre boutique Shopify.
Vendez des fichiers numériques (e-books, art numérique, illustrations etc.) depuis votre boutique Shopify avec l’application Digital Downloads. Que vous soyez un créateur de contenu ou une entreprise de n’importe quelle taille, cette application intègre facilement votre boutique Shopify et permet d’ajouter de manière simple et rapide des fichiers numériques à des produits, nouveaux ou existants, de suivre des commandes, d’envoyer des liens de téléchargement directs aux clients, et plus encore.
- Ajoutez des fichiers PDF, JPEG, ZIP et autres à un produit depuis l’application.
- Définissez vos limites de téléchargement et envoyez des liens après l’achat.
- Associez des fichiers numériques à des produits physiques ou numériques.
438 avis
I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??
Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved.
1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end...
2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time!
I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed!
3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that.
Hope this helps!
App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...
Hey there, thanks for the review. If you are experiencing issues with the application, try to clear the cache on your browser and try the actions again: https://shopify.link/b7xY. If the issue persists, I would suggest attempting to use a separate browser to see if that does the trick. For example, if you are using Safari - try this on Google Chrome. In the case that it does not resolve the issue that you are experiencing, you can speak with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.
So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side.
These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital.
A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.
Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also recommend you contact our support team through the Help Center here (https://shopify.link/vRnL) so we can take a look at this with you. We'd be happy to review this and see what we can do to help get it working as expected. -Erin, Shopify Support
This app has worked perfectly since I integrated it. The app has not yet produced any errors during downloads. There have been no customer complaints about downloads not working.
À propos de cette application
Lancement
16 novembre 2012
Langues
anglais, danois, allemand, espagnol, finnois, français, italien, japonais, coréen, norvégien (Bokmål), tchèque, néerlandais, polonais, portugais (Brésil), portugais (Portugal), suédois, thaï, turc, vietnamien, chinois (simplifié), et chinois (traditionnel)
Catégories
Digital DownloadsConçue par Shopify
À propos de Shopify
Note moyenne : 4,3
15 ans d’expérience dans la création d’applications pour l’App Store de Shopify
151 O’Connor St, Ottawa, ON, ON, CA