Disco: Black Friday Sales App

Thank you for taking the time to notify us of the issue. I sincerely apologize for the issues you ran into using our app.

Over the weekend (BFCM) we experienced a technical issue due to much higher peak load on our servers than we anticipated. I apologize - we should have been better prepared. This resulted in discounts applying slower than usual.

We ran sales for over 700 stores during the weekend doing more than 200.000 price changes. Unfortunately, some prices were not reverted correctly. This issue was only seen on 3 sales but we take the matter very seriously and made sure to find the cause and fix the issue as soon as we discovered it.

It was a specific issue that could occur when one sale ended and another one started (involving the same products) at the same time. We have made sure this does not happen again in the future.

Hi Bruan

Sure. As I replied your e-mail - just uninstall the app within the first 10 days, and you will not be charged.

Best regards
John

I am very sorry for the inconvenience.

Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following:

1. Reinstall the app (temporarily).
2. Go to the Discount overview. The discount campaign status will show as Failed.
3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive".
4. Uninstall the app again.

Update:

All sales have now been disabled from our side. Thank you for the cooperation :-)

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Hi there

I apologize for the inconvenience.

We would love to automatically remove discounts when merchants uninstall the app, unfortunately, our access is revoked in the second you press uninstall, so there is nothing we can do except ask for merchants to reinstall temporarily.

To deactivate the sales, do the following:

1. Install Disco (just the free plan).
2. On each active sale, press the Deactivate-button.
3. Wait for each sale to show an "Inactive" badge.

Now you can uninstall Disco again.

Please, in case you need any help, reach out to support@productessentials.app or write on our live chat in the app.

Best regards
John @ ProductEssentials

Hi

I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale".

I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again.

Please write me an email at support@productessentials.app and I will do my very best to help you out.

Best regards
John